Desktop Support Analyst

DataStaff, Inc. is currently seeking a Desktop Support Analyst for a long-term contract opportunity with one of our direct clients in Salem, VA.
*This position is onsite with local travel required.
Responsibilities:

• Work with field staff with new technology and support of devices.
• Work with staff to be innovative with technology to perform daily job functions.
• Agency-specific end user support throughout Salem District

• Provide troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

Required Skills:

• 5 Years - Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
• 5 Years - Skill in troubleshooting tools and managing and administering desktops and wireless devices.
• 5 Years - Ability to communicate effectively verbally and in writing with individuals and groups.
• 5 Years - Experience working with help desk request tracking and reporting tools
• 5 Years - Strong Customer Service skills that include a customer first attitude.

Desired Skills:

• Provide computer training for field staff
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
• Experience with creating training documentation.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.