ServiceNow Technical Delivery Manager

Send your updated resume to

Job Title: ServiceNow Technical Delivery Manager

Location: Tampa, FL (Remote)

Duration: Full Time

Direct Hire with ProV International, Inc

Essential Functions of the Job:

• Manage the Techno-functional area in ServiceNow ITSM and ITOM, gained through a combination of program delivery / implementation, and support.
• Manage the delivery of services to the IFS ERP and ServiceNow user community from a functional perspective.
• Manage implementation and support with IFS ERP and ServiceNow Projects.
• Manage the Techno-functional resources of the delivery team in terms of resource planning, demand management, and the prioritization of workload.
• Manage stakeholders across the IT services landscape regarding the operational support of the solution, with a particular focus on technical integration, including interfaces between impacted and/or dependent applications.
• Collaborate with process leads to develop process-specific portfolios and demand plans for the relevant functional areas of the IFS ERP and ServiceNow solution and take prime responsibility for the delivery of service requests, maintenance requests, and enhancement requests.
• Collaborate with the consultants regarding the viability of business requirements and the potential impact on the global template.

Experience Required:

• 10+ years of professional experience are required.
• 5 to 6 years ServiceNow Development experience required
• Minimum 3 to 5 years of experience in any ERP Development and Implementation Projects required.
• Minimum 2 to 5 years of experience in Business Consulting (Domain and Expertise).
• Any one ServiceNow Certification required. Mandatory.
• Should have implementation and support experience in any ERP (preferably IFS) and must have executed / managed multiple projects concurrently.
• Significant experience of developing and managing plans and planning demand in line with business priorities
• Direct experience in managing project staff and project budgets in collaboration with Practice Heads.
• Relevant experience from both an implementation and support perspective
• Significant awareness of the future direction for ServiceNow in the relevant functional area

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.