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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Desktop Support Technician

Salary undisclosed

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Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Title: Level 2 Desktop Support Technician

Job Type: Contract (40 hours a week)

Location: Onsite only

Job Summary:

The Level 2 Desktop Support Technician provides technical support for end-users, assisting in troubleshooting, diagnosing, and resolving complex hardware and software issues. This role requires in-depth knowledge of desktop, laptop, mobile devices, operating systems, and common enterprise software. The technician will collaborate closely with the existing support team, escalate unresolved issues, and ensure optimal system functionality for all users.

Key Responsibilities:

Troubleshooting and Support:

  • Provide Level 2 technical support for desktop, laptop, and mobile devices, including diagnosing and resolving hardware, software, and network issues.
  • Assist with software installation, configuration, and updates (e.g., Windows, MacOS, Office 365, and other enterprise applications).
  • Handle advanced troubleshooting for issues escalated from Level 1 support.
  • Perform system upgrades, data migration, and backups as needed.

User Support:

  • Provide support for users experiencing issues with peripherals (e.g., printers, scanners, external drives).
  • Assist with email configuration, network access, and VPN setup.
  • Respond to helpdesk tickets in a timely manner, prioritizing urgent issues and escalating where appropriate.

System Maintenance:

  • Manage user accounts, permissions, and passwords (Active Directory, Office 365, etc.).
  • Assist with monitoring and maintaining endpoint security (antivirus, encryption, etc.).
  • Perform regular system maintenance and updates on all user devices.

Collaboration:

  • Work closely with other IT team members to support large-scale projects (e.g., deployments, migrations, office moves).
  • Document processes, procedures, and resolutions for future reference and knowledge sharing.

Reporting and Documentation:

  • Maintain detailed records of issues and resolutions in the ticketing system.
  • Create and update technical documentation and FAQs for end-users.

Qualifications and Skills:

Education:

  • Associate's Degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Experience:

  • Min of 3+ years of experience in a desktop support role, with exposure to advanced troubleshooting.

Technical Skills:

  • Strong knowledge of Windows and MacOS operating systems.
  • Experience with enterprise software platforms like Office 365, Active Directory, and remote access solutions.
  • Understanding of network fundamentals (DNS, DHCP, TCP/IP).
  • Familiarity with system imaging, deployment tools, and mobile device management (MDM).

Soft Skills:

  • Excellent problem-solving and analytical skills.
  • Strong customer service orientation with good interpersonal and communication skills.
  • Ability to manage time effectively, prioritize tasks, and work under pressure.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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