Help Desk Analyst

Hiring: Help Desk Analyst @Columbus, OH on 1099 (OHDOT)

Hi,

I am looking for a Help Desk Analyst. Please find the job details below and send me your updated resume at

Titile: Help Desk Analyst (HDA1)

Location: Columbus, Ohio

Job Description

1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

REQUIRED SKILLS:

1. 2 Years IT experience.
2. 2 Years Troubleshooting experience.
3. 2 Years experience documenting procedures.

DESIRED SKILLS:

• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.