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AWS Connect Developer in Washington, D.C. (100% Onsite)/fulltime

Salary undisclosed

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Dice
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Role Title: AWS Connect Developer

Location: Washington, D.C. (100% Onsite)

Duration: Long term

Education: Bachelor s degree

Clearance: Public Trust

Client: DOED- (Department of Education) through AFS (Accenture federal Services).

Specialization: Cloud Infra Implementation

Technical Skills:

  • 3-5 years of experience in AWS Lex
  • 3-5 years of experience in Cloud Contact Center Implementation
  • 3-5 years of experience in AWS Kinesis
  • 3-5 years of experience in Amazon Connect
  • 3-5 years of experience in AWS Lambda

Role Description:

Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications. Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.

The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.

Basic Qualifications:

  • Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud
  • Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)
  • 3+ years of contact center technology experience (preferred in an Enterprise scale environment)
  • Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
  • Must have strong programming skills in Python and Java over AWS Lambda API's.
  • Experience with development and version control tools like Github, AWS Codepipeline
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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