Business Analyst- Data Analyst
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Position Title: Business Analyst- Data Analyst
Location: Lansing, MI (Hybrid)
Duration: 1 year contract with possible extension
Justification:Provide presentations, reports, statistics, metrics, and analysis of services provided by Network Services
Short Description: Receive, process, present data, and information from our weekly Helix datasets which are provided from another I&O division.
Complete Description:
Extrapolate datasets from Service Desk Support Team and prepare using appropriate algorithm tools
Ability to obtain and report data analysis of datasets
Facilitate meetings to discuss data analysis of workloads and projects
Excellent interpersonal skills
Skills, Experience and Education:
Bachelors Degree, Required
Organization and Prioritization skills are Mandatory
Understanding CRISP-DM process model
Ability to follow the steps for a data mining project
o Business Understanding
o Data understanding
o Data preparation
o Modeling
o Evaluation
o Deployment
Communication and Interpersonal skills are Mandatory
Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
Minimum 1-3 years experience with PBI, R, IBM SPSS, and/or Tableau
Minimum 3-5years experience with Microsoft Project and Excel is Required
Minimum 2-3 years experience with DevOPs is Preferred
Minimum 3-5years experience with Remedy/Helix is Required
Minimum 3-5 years working within a Telecommunications environment is Preferred
Minimum 3-5years experience in a large Enterprise setting is Required
Minimum 3-5years work experience with multiple network platforms is Preferred
Minimum 3-5 years working with multiple network lines of service is Required
Minimum 5+ years dealing with customers is Required.
Top Skills & Years of Experience Required:
- Collect data, explore it, repair it
- Train a model on the data
- Evaluate the model of performance and be able to improve it