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Salesforce Service Cloud Consultant

Salary undisclosed

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Hello,

We are looking for,

Position: Salesforce Service Cloud Consultant

Location: Remote (Offshore Project)

Duration: 6-12+ Months with possible extension.

Job Description

  • Fluent Spanish language skill is must
  • Advisory-level expertise in Salesforce Service Cloud, with a focus on managing and supporting key functionalities like Case Management, Service Console, and Knowledge Base in an AMS environment.
  • Proven experience in maintaining platform stability, troubleshooting incidents, and handling change requests related to customer Service operations, adhering to ITIL processes.
  • Strong understanding of customer Service workflows, automation, data Management, and integrations to optimize Salesforce
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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