Epicareer Might not Working Properly
Learn More

ServiceNow Architect :: W2 Profiles Only :: Hybrid

Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
Role: ServiceNow Architect
Location: Dallas TX or Atlanta GA
Hybrid 2 days in a week
Job Summary:
Preferred Qualifications:
  • A fundamental understanding of ServiceNow modules, integration hub and hands on experiences with ServiceNow integrations (OOTB, Custom) with third party applications
  • Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.
  • Solution design experience in Service Assurance platforms (customer issue management, ticketing, inventory management, service & network diagnostic, network monitoring (application, experience, performance, resource), workforce management, self-service fulfilment) in global telecom operators.
  • Exposure to Telecom domain is desirable.
  • Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices
  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
  • Business, IT Stakeholders & Vendor Management Skill
  • Good experience in Agile way of working (Scrum, User Story, Sprint model), JIRA & Confluence tools
  • Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
  • Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently
  • Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
  • Analytical Abilities, a goal oriented work approach, high quality awareness, good team player
  • A high degree of initiative and flexibility
Minimum Qualifications:
  • Bachelor s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 11 years of experience in Information Technology.
  • At least 7 years of experience in working with Deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, Integration hub with hands on experience of working across multiple integrations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job