Business Systems Supervisor
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Summary Statement
The City of Boise’s Public Works Department oversees clean water, climate action, geothermal, recycling & compost and more for our city. In order to carry out this important work, we need to ensure that our business needs are being met within the technological realm. Our team is innovative, collaborative, and enthusiastic about navigating the city’s needs and preparing for future business and technology changes. We are hiring a Business Systems Supervisor.
Essential Functions
Leads implementation, configuration and support efforts of various department business systems. Works collaboratively with systems analysts and other departments to resolve technical issues and perform system enhancements, upgrades, user testing, training, and adoption of new features.
Leads the development and maintenance of standard operating procedures, knowledge-based content, self-service tools, and content management websites.
Analyzes current business policies, processes, procedures, and workflow design as they relate to business systems and makes recommendations for improvement.
Develops business requirements for any software interfaces, configuration needs, or related integration needs.
Performs full range of duties (with appropriate managerial review), including hiring, evaluating, promoting, and assigning duties; correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed; and overseeing employees or a group. Performs the tasks of subordinate employees, as needed.
Requirements
Required Knowledge, Experience, And Training
Preferred Knowledge, Experience, And Training
5 years of documenting and analyzing business systems & processes.
3 years of experience process mapping business processes.
Experience with SharePoint Design and Administration.
Licensing And Other Requirements
Valid state-issued driver's license.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
Working Conditions
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds and rarely lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision and distance vision. Employees will sit, reach and grasp. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions.
The City of Boise’s Public Works Department oversees clean water, climate action, geothermal, recycling & compost and more for our city. In order to carry out this important work, we need to ensure that our business needs are being met within the technological realm. Our team is innovative, collaborative, and enthusiastic about navigating the city’s needs and preparing for future business and technology changes. We are hiring a Business Systems Supervisor.
- Provides oversight and leadership to the business systems and knowledge management areas for the Public Works Department.
- This position supervises the systems and process teams to improve systems capabilities, promote continuous process improvement, manage projects, and manage the Public Works knowledge base.
- This position works under limited supervision.
Essential Functions
Leads implementation, configuration and support efforts of various department business systems. Works collaboratively with systems analysts and other departments to resolve technical issues and perform system enhancements, upgrades, user testing, training, and adoption of new features.
Leads the development and maintenance of standard operating procedures, knowledge-based content, self-service tools, and content management websites.
Analyzes current business policies, processes, procedures, and workflow design as they relate to business systems and makes recommendations for improvement.
Develops business requirements for any software interfaces, configuration needs, or related integration needs.
Performs full range of duties (with appropriate managerial review), including hiring, evaluating, promoting, and assigning duties; correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed; and overseeing employees or a group. Performs the tasks of subordinate employees, as needed.
Requirements
Required Knowledge, Experience, And Training
- Bachelor’s degree in business administration/management, computer science, or a related field and
- 3 years of progressively responsible experience in process improvement, knowledge management, business analysis, project management, supervising staff, or
- equivalent combination of education and/or experience.
- process mapping methodologies and technologies;
- supervising business system configuration decisions and testing of existing systems;
- Visio, Nintex Process Mapping or other process mapping software;
- business analysis principles;
- research and report writing;
- project management methodologies;
- general office practices and procedures; and
- computer usage including related software.
- plan, coordinate, and develop workflow processes;
- supervise a diverse team and resolve personnel issues;
- resolve challenges and respond to unforeseen issues;
- communicate effectively in the English language at a level necessary for efficient job performance; and
- perform all essential functions as assigned by an authorized employee, supervisor and/or manage with or without reasonable accommodation.
Preferred Knowledge, Experience, And Training
5 years of documenting and analyzing business systems & processes.
3 years of experience process mapping business processes.
Experience with SharePoint Design and Administration.
Licensing And Other Requirements
Valid state-issued driver's license.
Special Requirements
Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
Working Conditions
The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds and rarely lifting/carrying up to 10 pounds. Also, the employee is rarely pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision and distance vision. Employees will sit, reach and grasp. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions.
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