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IRIS Consultant

  • Full Time, onsite
  • Avenues International, Inc.
  • Remote, United States of America
Salary undisclosed

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Role: IRIS for Health L2 Operations Support Engineer

Location: Remote

We are looking for a dedicated IRIS for Health L2 Ops Support Engineer with strong expertise in maintaining and troubleshooting production environments. The ideal candidate will have a deep understanding of IRIS for Health and experience in managing production servers and clusters.

Key Responsibilities:

  • Production Support: Provide L2 support for IRIS for Health production servers, troubleshooting and resolving issues to ensure system stability and performance.
  • Cluster Management: Identify and address issues within production clusters, including purging data and restoring IRIS nodes when necessary.
  • System Upgrades: Support and manage IRIS for Health image upgrades, ensuring smooth transitions and minimal downtime.
  • Collaboration with L1 Ops Team: Assist the L1 operations team in identifying and escalating issues using observability tools like Grafana and logging dashboards.
  • Cloud & Kubernetes Expertise: Utilize your knowledge of Google Cloud Platform (Google Cloud Platform) and Google Kubernetes Engine (GKE) to support and optimize IRIS for Health deployments in cloud environments.

Qualifications:

  • Proven experience with IRIS for Health, particularly in a production support role.
  • Strong troubleshooting skills, with a focus on identifying and resolving issues in IRIS for Health production environments.
  • Hands-on experience with cluster management, including node restoration and data purging.
  • Familiarity with system monitoring and observability tools like Grafana and logging systems.
  • Good knowledge of Google Cloud Platform and GKE, with the ability to support cloud-based IRIS deployments.
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