Customer Service Specialist

Description

Job Title: Client Service Specialist

Location: LIC, NY (11106)

Department: Customer Relations

Reports To: Customer Service Manager

Job Type: Full-Time, In-office

Job Summary

Kommissary is a social enterprise on a mission to spread joy through food. We produce and deliver high volumes of meals spanning a diverse array of cuisines to every demographic in New York City.

We are seeking a dedicated and proactive Customer Service Specialist to act as the primary liaison between our clients and our company. In this role, you will be responsible for addressing customer inquiries, resolving issues related to operations, and ensuring a positive customer experience. The ideal candidate will have strong interpersonal and communication skills, a problem-solving mindset, a real people’s person and a commitment to delivering exceptional service.

We are a proud minority owned business that celebrates diversity, equity, and inclusion.

Key Responsibilities

• Assist clients firsthand with a genuine, engaging nature to enhance their experience, increasing client satisfaction.
• Identify, troubleshoot, and resolve client’s conflicts by providing optimal solutions based on their needs and concerns.
• Act as a liaison between our existing internal clients and the logistics and operations departments to ensure any issues are resolved quickly and efficiently.
• Collaborate with logistics and operations to develop new strategies to meet the evolving needs of our clients.
• Oversee client requests to ensure they are fulfilled in a timely manner.
  
  

Customer Service Associate Skills Preferred

• Excellent active-listening and effective empathetic communication.
• Quick-learner and exceptional at problem-solving and critical thinking.
• Self-motivated and capable of operating in intense, fast-paced dynamics.
• Team-spirited and flexible in working independently or in a team.
• Desire to partake in professional development and has a growth mind-set.
  
  

Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-50 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates both verbally and in written form with other people. Must be able to exchange accurate information in these situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

Compensation

Pay range is $20.00 to $23.00, depending on skill level, experience and/or education. Compensation offered is also subject to local wage and hour laws.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Benefits

• Paid time off
• Health Insurance
  
  

Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at [email protected].

Requirements

Basic Qualifications:

• Proven track record in analyzing customer-facing processes, workflows, and touchpoints, leading to measurable improvements.
• Ability to dive deep into complex issues, customer pain points, and data sets, translating findings into clear and actionable insights.
• Superior verbal and written communication skills, with the ability to collaborate effectively across multiple teams and departments.
• Delivery-focused mindset with a willingness to implement changes in processes, people, and policies.
• Strong analytical skills, with the ability to ask the right questions and draw meaningful conclusions from data.
• Comfortable in a fast-paced environment that requires continuous innovation and adaptability.
• Ability to think strategically while executing tactically.
• Strong proficiency in Microsoft Excel and other Microsoft Office tools (Word), Google Suite, as well as collaboration tools like and OneNote.
• Fluency in English and Spanish.
  
  

Preferred Qualifications

• Background in hospitality, e-commerce, retail, or consulting industries.
• Experience coordinating customer experience initiatives, process improvements, or cost-saving programs.
• Experience in establishing and consolidating program delivery metrics and status reports.
• Familiarity with project or program management tracking and planning tools.