EHR Systems Director

Job Details

Description

What we offer:

Benefits

• Medical
• Dental
• Vision
• FSAs/HSAs
• Accident/Hospital
• Retirement Plan
• + other Employee & Family Support Programs
  
  

Other Perks: Flexible Schedules, 4 weeks of PTO, Paid Holidays, Growth Opportunities/Career Ladders

Compensation: Approximately $83,341 - $102,499 annually. All individual pay rates are calculated based on the candidate's experience and internal equity.

Overview Of Role

Provide oversight of training staff and the EHR, EPM, EDR and Patient Portal training program to develop and maintain an effective and timely training program for medical, dental, behavioral health, billing and coding, and operational staff on the electronic health record and practice management systems. Serve as a lead resource in on-going support of staff using these systems. Oversee the implementation of upgrades and ensures a smooth transition for all staff. Maintain relationships with Electronic Health Record vendors including but not limited to application vendor, support vendor and interfaced vendors. Provide ongoing oversight of application configuration and security group configuration to optimize system integrity and performance. Oversee template and application function development to improve application utility especially as it pertains to workflow efficiency, accountable care activities and strategic project and initiatives.

Staff Supervision

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plans, develops and directs Electronic Health Record training staff/resources.
• Hires, professionally develops, motivates Electronic Health Record training staff.
• Monitors workload of Electronic Health Record training staff.
• Performs day-to-day functions of Electronic Health Record trainers as needed.
• Develops a service orientation that drives proactive approach to meeting user needs.
  
  

Training Plan Development And Implementation

• Develops and maintains a robust training program for new medical, dental, behavioral health, billing and coding, and operational staff on the EHR and practice management systems (including Providers, Nurses, MAs, BHPs, CMs, OTs, Medical Records and Dental staff).
• Assesses staff’s understanding in using the clinical systems, post implementation, and make recommendations as needed, relative to performance, compliance and/or training.
• Works directly with members of the Executive Team to identify training gaps amongst staff and develop actionable plans to address them.
  
  

EHR, EPM, EDR And Patient Portal Sustainment

• Develops, oversees and ensures successful implementation of EHR, EPM, EDR and Patient Portal upgrades, enhancements, projects and new functionalities.
• Assists in the evaluation and implementation of new modules, testing new and maintaining existing functionalities.
• Responsible for directing 24 x 7 end user support as needed in collaboration with Business Intelligence, Information Technology and Process Improvement Teams.
• Maintains the integrity of the EHR, EPM, EDR and Patient Portal by tracking, monitoring and coordinating change requests and their impact on the longitudinal record.
• Manage and maintain EHR, EPM, EDR and Patient Portal security groups.
• Responsible for maintaining EHR, EPM, EDR and Patient Portal system and practice level configurations.
• Assists in identifying, spreading and sustaining best practice across all sites.
• Remains current on advances in the areas of Electronic Health Record, Electronic Practice Management, Electronic Dental Record and Patient Portal.
• Participates in industry informatics forums.
  
  

Communication And Collaboration

• Works closely with the Executive Team, site leaders, Information Technology, Business Intelligence and other technology subject matter experts in the delivery of EHR, EPM, EDR and Patient Portal support.
• Builds collaborative relationships with other leaders to facilitate an integrated and collaborative electronic medical record.
• Highly involved in supporting and promoting use of the EHR, EPM, EDR and Patient Portal to end users; serves as a role model in supporting electronic documentation of care delivery.
• Facilitates discussions of workflows as it relates to the use of the EHR, EPM, EDR and Patient Portal.
• Acts as a contact point for external vendors as they pertain to EHR, EPM, EDR and Patient Portal applications.
  
  

Process And Quality Improvement

• Researches and develops new workflows to improve staff efficiency.
• Collaborates with the leadership team to align training, projects and quality improvement activities in order to assist the organization in execution of the strategic plan.
  
  

Position Qualifications

Education and Experience:

• Bachelor’s degree or equivalent experience, Masters preferred.
• Two years of management experience preferred.
• Two years training experience preferred.
• Three years’ experience in the medical field preferred.
  
  

Knowledge, Skills And Abilities

• Advanced knowledge of the EHR, EPM, EDR, Patient Portal, File Maintenance, Crystal Reports and Template Editor.
• Strong knowledge of data structures, system design, and algorithms.
• Ability to establish and maintain effective working relationships with staff and end users.
• Requires excellent analytical and investigative skills.
• Advanced verbal and presentation skills.
• Ability to work in a team environment.
• Excellent coaching skills.
  
  

COVID-19 Vaccine (Required) Religious or Medical Exemptions available via application process.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.