AVP/Assistant Chief Information Officer

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

COMPREHENSIVE BENEFIT PACKAGE

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B)- Company Match Contributions
• Basic Life Insurance
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP)
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork.
• Benefits start after 30 days
• Fun & Energetic, Family-Based Environment

JOB SUMMARY:

We are searching for our next SUPER STAR ! As the Associate Vice President/Assistant Chief Information Officer (ACIO) you will be responsible for providing redundancy, backup and support to the VP/Chief Technology Officer. The AVP/ACIO, under supervision of the VP/CTO, is responsible for planning, directing, organizing and controlling all activities of the Information Systems Department to ensure the effective, efficient and secure operation of all computer systems. The AVP/ACIO also facilitates and standardizes the clinical use of information technology (IT) throughout the organization and serves as the bridge between the clinical staff, IT department, and management. The AVP/ACIO assists in meeting the business needs for better information by developing and validating reports requested by administrative, clinical, and other staff throughout the organization.

ACIO reports to the VP/CTO and serves as an advisor to the VP/Chief Medical Officer, VP/Chief Operations Officer, VP/Chief Population Health Officer, and others as it relates to setup, use, maintenance of, and documentation in computer systems and the Electronic Health Record (EHR). This position will serve as backup for the VP/CTO position and will assist in the Information Technology, Informatics, and Business Analysis Departments.

DUTIES AND RESPONSIBILITIES:

• Provide organization employees with top quality, consistently available support for computer systems and hardware, and for the electronic health record/practice management systems
• Procure, install and maintain all computer hardware and software and all other products and supplies necessary to keep computer systems operational, and fulfill managements requests for computer support
• Provide leadership and guidance for the planning & design, configuration & implementation, workflow & training, technical & process support, and ongoing quality reviews of the EHR and supporting applications
• Study the design and integration of IT systems and infrastructure in clinical setting, make recommendations on improving the organizational system, and advise committees on subject of health informatics and clinical workflow
• Serve as a liaison among clinical areas, technical departments, and management
• Create, maintain and enforce written policies and procedures governing computer operations and security in the Information Technology Department
• Develop and perform regular audits to ensure information systems and electronic health records are secured and accessed only by authorized users
• Evaluate new equipment, software and processes continuously, and recommend and implement changes as appropriate
• Provide backup of all computer systems in case of system failure or disaster
• Configure/maintain the systems necessary for and train users to enter data for proper tracking of Uniform Data System (UDS) data, Meaningful Use data, and other data relevant for internal users and external organizations
• Support the management team through business intelligence, comprised of data extraction; identification, analysis, and interpretation of trends or patterns in data sets as required; and distribution of reports in an automated, electronic format when possible
• Develop annual budget in conjunction with Finance Department, and maintain throughout the year
• Recruit, select, hire, orient, train, coach, counsel, discipline, and evaluate employees in the Information Technology, Informatics, and Business Analysis departments
• Work and communicate with members of the management team to implement initiatives, troubleshoot and resolve issues, improve processes, and meet organizational goals
• Work as liaison between 3rd party technology vendors and the organization to ensure amicable and beneficial partnerships. Manage and maintain vendor contracts and expenses for proper allocation of resources and right size procurement for the organization.
• Develop risk matrix to assign risk to all IT systems projects and implement
• Ensure the protection and security of a consumer s personal, confidential and identifiable information professionally and responsibly and carry out all measures to prevent unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all duties in conformance to appropriate safety and security standards.
• Participate in the agency s Quality Improvement Program
• Performs other duties as assigned

PERFORMANCE STANDARDS:

Performance will be evaluated by the VP/Chief Financial Officer using the standard performance evaluation tools wherein a satisfactory overall rating is considered as a minimum acceptable level of performance.

CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

QUALIFICATIONS:

Education: Bachelor s degree in information management, IT field or health care administration other related health care.

Experience:

Required

• 5+ years in supervisory or management roles
• Hardware and software computer proficiency, in particular with electronic health records
• Excellent interpersonal and communication (verbal and written) skills
• Demonstrated ability to lead people and achieve results
• Ability to organize and manage multiple priorities
• Analytical and interpretation skills including financial and operations data
• Excellent understanding of Cisco Networking environments LAN | WLAN | UCCX
• Backup, disaster recovery, incident repose, and business continuity
• Hypervisor environments (Hyper-V, VMware, etc.)
• Systems Security and data governance

Preferred

• General experience working in a healthcare setting
• Experience with NextGen systems
• Crowdstrike EDR/MDR solutions
• Cisco ISE, DNA Center, DUO, and AMP endpoint protection
• MFA protocols
• M365 suite and applications
• CCNA, CCNP or CCNE
• ITIL framework certification
• SIEM and systems auditing
• PAM and IAM implementation experience

PHYSICAL REQUIREMENTS:

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must be able to sit for long periods of time.
• Must be able to lift 20 pounds unassisted.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

PRE-EMPLOYMENT REQUIREMENTS All offers of employment by this employer are conditional upon the incumbent s successful completion of pre-employment screenings, including a criminal background check, drug screen, educational and prior employment verification, professional reference checks, and verification of the incumbent s eligibility and authorization to work in the United States.