FT-Retail Bench Tech
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Job Description
JOB SUMMARY
Do you like taking things apart to see how they work? If something electronic breaks, are you the one who figures out what's wrong and fixes it? Do you love computers? If yes keep reading, we have a great opportunity for you to get into the IT world!!
If you want to learn about all different types of technology, then this is the right job for you. Dymin seeks a driven eager-to-learn Part-Time Bench Technician to join our team. As a Bench Technician, you will diagnose, repair, and maintain various technology devices, including desktops, laptops, gaming PCs, and other electronic equipment. Your technical expertise and customer service skills will ensure the smooth operation of our client's devices and provide them with exceptional support.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities are below, with a detailed description and the percentage of time spent on them. Essential duties will be marked with an asterisk.
* Bench Technical Work - 65%
- Working with other technicians to diagnose, troubleshoot, repair, or replace hardware and software issues on laptops, desktops, etc.
- Working onsite in customers' homes/offices to diagnose, troubleshoot, repair, or replace hardware and software issues on laptops, desktops
- Resolve software conflicts, viruses, and malware infections using appropriate tools and techniques.
- Configure operating systems, drivers, and software applications based on client requirements.
- Assisting in repairs and learning different industry techniques.
* Customer Service - 30%
- Collaborate with customers to understand their technology needs and provide technical assistance and guidance.
- Follow-up calls to customers on questions or status of tickets.
- Working the POS system and addressing people at the front counter.
Misc. Task - 5%
- Shredding hard drives
- Anything other than what is listed above to help push revenue in the Retail Department.