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Project Manager

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Job Description

Job Description

We are seeking an experienced Project Manager with a strong background in IT, preferably with a Managed Service Provider (MSP) environment background, but NOT REQUIRED. If you have at least 5-10 years of experience managing IT projects, working with diverse teams, and ensuring client satisfaction, we want to hear from you!

Are you a detail-oriented individual who thrives in fast-paced environments? Do you excel at managing multiple projects, coordinating resources, and delivering results on time? If youre proactive, creative, and client-focused, then this role could be the next step in your career.

Who They Are: Our client is a leading Managed IT and Cybersecurity provider, serving small and medium-sized businesses as well as non-profits across various industries. We are committed to delivering proactive services that provide measurable value to our clients, and they are expanding to meet growing demand.

Why They Need You: As they continue to grow, we need a Project Manager to oversee and streamline the execution of IT projects from start to finish. You'll be responsible for ensuring that all projects are completed on time, within scope, and aligned with our clients' business goals. Your leadership will help to drive efficiency, quality, and client satisfaction.

Key Responsibilities:

  • Manage the full project lifecycle from planning to execution, ensuring timelines and budgets are met.
  • Coordinate with technical teams to assign resources and ensure projects align with client requirements.
  • Build strong relationships with clients, acting as their main point of contact throughout the project.
  • Develop and maintain project documentation, including timelines, status reports, and risk management plans.
  • Lead cross-functional teams to deliver projects on time and within scope.
  • Track project progress and adjust schedules as needed to meet changing priorities.
  • Ensure alignment with business objectives and manage stakeholder expectations.

Qualifications:

  • Proven experience as a Project Manager in an MSP or similar environment.
  • Strong knowledge of IT Infrastructure, Cybersecurity, Cloud Services, and Networking.
  • Excellent communication, time management, and organizational skills.
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Proficiency in Project Management tools (such as Jira, Halo PSA, Microsoft Project, or similar).
  • Solid understanding of ITIL framework and service management principles.
  • Experience in Agile or Scrum methodologies is a plus (PMP or SCRUM certification preferred).

Personal Attributes:

  • Strong leadership skills with the ability to motivate and manage cross-functional teams.
  • Exceptional problem-solving abilities with a client-first approach.
  • Detail-oriented and highly organized.
  • Ability to manage multiple tasks and deadlines under pressure.
  • Empathetic and understanding with excellent client-facing skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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