User Experience Researcher

M-F, 8-4 or 9-5

We are a team of 8 UX Researchers who work on digital experiences for our clients, the field, and the home office customer service teams.

Job Description -

Interface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors Understand stakeholder research needs and identify the right research methodologies to address them Fully execute research projects from initial kick off, to fielding/interviewing, to sharing findings as a primary researcher Develop UX Research artifacts including proposals, moderator s guides, and results summaries Synthesize research findings elegantly and efficiently Identify unmet research opportunities that can add value and efficiently execute them Recruit and maintain lists of targeted research participants from internal and external sources Serve as a source of user knowledge for the organization 2+ years of experience conducting formal research Master's Degree or higher in HCI, psychology, human factors, social science, or a related field, Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys An obsession with understanding how to make amazing experiences for human beings Experience with UX Research tools like the OptimalSort, UserZoom, UserTesting.com, or other tools Experience with Qualtrics, SurveyMonkey, or other survey platforms Willingness to challenge the status quo when it comes to addressing the needs of users Enthusiasm in ambiguity and uncertainty Comfort operating autonomously

• Strong, clear and confident communication of research and insights, solid research training and experience, experience with stakeholder management, and detail-oriented.

• Desire for a team environment, strong collaboration skills, interest in navigating a large corporate environment

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