Operations Manager - TS/SCI Poly Required

cFocus Software is seeking an Operations Manager to join our program. Locations: Washington, DC, Annapolis Junction, MD, & Reston, VA. This position requires an active TS/SCI CI Poly clearance.

Qualifications:

• Active TS/SCI CI Polygraph
• ITIL Certified
• 5+ years of Operations Manager experience in the areas of:
  • Availability Management
  • Incident Management
  • Problem Management
  • Disaster Recovery Management
  • Continuous Monitoring Management
  • Change Management
  • Patch Management
• Experience with training and mentoring new and existing members of the Operations Team.
• Create and continuously update Operations management dashboards with essential availability, and continuously of patch related metrics.
• Create and maintain SOP s for all aspects of the Operations Team.
• Schedule and Manage night and weekend on call schedules to perform maintenance and outages.
• In depth understanding of Availability management and detailed plans to continuously improve the availability of Operational systems.
• Communication and collaboration with the team to ensure full understanding of roles and responsibilities.
• Advanced time management and analytical skills.
• Excellent client-facing communication skills.

• 5- 10+ years of Linux experience
• DoD 8570 Level II - Security+CE
• 8+ years of experience in presentation and briefing.
• 8+ years of experience in planning and delegation for efficient team operations.
• Bachelor's degree

• Responsible for managing a team of experienced professionals who are sitting at three physically diverse locations both CONUS and OCONUS.
• Leads, directs, and reviews the work of the team who are independent on their assignments.
• Provides primary input to hiring, firing, promotion, performance, and rewards decisions for direct reports as well as time-and-material subcontractors operating in a blended subcontractor team.
• Duties may include updating to new systems, as well as support on current systems by tuning performance, allocating storage space, and implementing critical system patches.
• Responsible for creating and maintaining system documentation to include diagrams, configuration details, admin guides, and Standard Operating Procedures (SOPs).
• Responsible for laptop and desktop imaging process including infrastructure to support this activity.
• Duties may include updating to next gen technology, managing legacy systems, and coordination with multi-functional team support to ensure a high-quality product for customers.
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Track task and project performance of the direct reports, specifically to analyze the successful completion of short- and long-term goals.
• Meet budgetary objectives and adjust project constraints based on financial analysis.
• Works to influence project leaders regarding solution design, process, and/or approaches.
• Utilizes expert knowledge of and ability to apply advanced principles, and concepts.

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