CUSTOMER SERVICES REPRESENTATIVE (TEMPORARY: 12 – 16 WEEKS) US – REMOTE, PART TIME: 20 HPW

CUSTOMER SERVICES REPRESENTATIVE (TEMPORARY: 12 – 16 WEEKS)

US – REMOTE, PART TIME: 20 HPW

The Company

Coravin is a global wine technology company and world leader in wine preservation. Our award-winning systems enable wine lovers everywhere to pour any wine, at any time, in any measure and preserve the life of their bottles for weeks, months or even years.

Available in over 60 countries, online and in-store. Coravin can be found in leading global, international, local retailers and fine wine shops around the world. As well, as enabling the creation of the World’s best and most varied wine by the glass programs in premium restaurants, bars, and wineries.

Our Mission: Changing the Way the World Drinks Wine.

Our Vision: Giving wine lovers everywhere the power of choice, the flexibility and freedom to finish the bottle whenever they want, (be that a few days, weeks, months or even years), confident in the knowledge that every glass will taste as good as the first.

Our Values: PASSIONATE PEOPLE, PIONEERING WINE TECHNOLOGY. We’re BETTER TOGETHER. We STRIVE TO THRIVE. We’re RESILIANT & RESOURCEFUL.

Are you passionate about wine? Do you have Customer Service experience? Are you looking for a temporary, part-time flexible position? If yes, we might just have the right opportunity for you…

The Opportunity

As a Coravin Customer Service Representative, you will be an integral part of our global customer experience team providing extraordinary service, driving high satisfaction, and building brand loyalty with Coravin customers. You will perform a full range of customer service activities such as obtaining information from customers, taking orders, responding to inquiries or problems and educating customers on how to use our products; the communication is primarily through email but as needed, across other communication channels.

Responsibilities:

• Always maintaining a positive, empathetic, and professional attitude toward customers
• Interact with customers to identify and solve issues, questions about their account, or other inquiries about our products, services, and policies
• Assist customers on placement of orders, refunds, or exchanges
• Knowing our products inside and out so that you can answer questions and recommend products to benefit the customer personally
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary (includes research and involving) other departments as necessary to resolve customer needs
• Refer issues and questions to managers if necessary
• Providing feedback on the efficiency of the customer service process and identify opportunities for improvements that positively impact the customer’s experience
• Maintain a balance between customer benefit and company policy in decision making

Skills & Characteristics:

• Demonstrate high ethical standards, with a strong moral compass to do the right thing and demonstrate the Coravin values.
• Entrepreneurial at heart, with innovative thinking and the ability work in a fast-paced environment and deal with ambiguity.
• Show appreciation and respect for the different ideas, perspectives, qualities, skills, experiences, and diversity our people bring – be that our team, partners and customers.
• Open to providing feedback and receiving/acting on feedback at an individual, team and company level.
• Outstanding communication skills – the ability to articulate yourself clearly, dynamically, and effectively both in person/virtually in writing and verbally.
• Detail orientated with excellent administrative, organizational, and prioritization skills; demonstrates the ability to multitask, work efficiently and manage time effectively.
• Ability to anticipate or face challenges before/as they arise and propose appropriate solutions.
• Demonstrates adaptability, is comfortable with changes in the work environment and navigates accordingly.
• Keen interest in developing new ways of working to make Coravin more efficient and can implement process improvements, whilst maintaining our entrepreneurial spirit.
• Strong decision-making skills, proactively or reactively depending on the situation.
• People and team orientated, understands their behaviour has an impact on others, can build positive relationships and is emotionally aware.
• Positive attitude and energy with the ability to stay calm under pressure.
• Demonstrates strong analytical and/or creative skills.
• Self-motivated and results orientated in a dynamic, fast-paced entrepreneurial environment.
• Love of wine and interest in the wine industry is a definite plus.

Experience & Requirements:

• 2+ years related experience in customer service, order processing or customer facing environment.
• Fluent in English is essential
• BA/BS degree or qualified through relevant work experience.
• Proficient with Microsoft Office Suite of products – Excel, Word and Power Point.
• Experience using Microsoft Dynamics or similar CRM system/contact center applications.
• Right to work in US

Details:

• Location: US, Remote
• Start date: November 4, 2024
• Duration: 12 – 16 weeks
• Part Time: 20 hours per week
• Hourly Rate: $20 per hour

Equal Opportunity Employer

Coravin is committed to creating a diverse environment and is proud to be an equal opportunity employer. Coravin is devoted to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Coravin are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, medical condition, ancestry, age, veteran status or any other status protected under federal, state or local law. Coravin will not tolerate discrimination or harassment based on any of the previously stated characteristics. Coravin is also committed to compliance with all fair employment practices regarding citizenship and immigration status.