Technical Writer II
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Job Description
BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space.
BOOST is helping our client, ZenPoint Solutions LLC ( ZenPoint Solutions ) find their next Technical Writer II. ZenPoint is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.
Position Overview: One of our contracts with The Department of State is currently seeking a highly motivated Technical Writer II. The ideal candidate will possess exceptional communication and interpersonal skills, a strong work ethic, and a keen attention to detail. Additionally, the candidate must demonstrate excellent organizational abilities and have experience collaborating with teams that manage diverse and shifting priorities. This role requires a professional who can effectively navigate complex projects and deliver high-quality documentation in a dynamic environment.
Clearance Requirement: Candidates must hold a minimum Interim Secret clearance and be able to secure a full scope Secret clearance
Work Location: Springfield, VA
Work Schedule (On-site): Five (5) days a week on-site at the customer s facility
Key Responsibilities:
Review, draft and/or edit content such as Standard Operating Procedures (SOPs), Memorandum of Understanding (MOU), Memorandum of Agreements (MOA), Online help articles, training material, meeting notes and web-development
Analyze information required for the development or update of policy, procedure, and form documentation
Produce quality content with prompt delivery of all task and contractual deliverables associated with product development
Assist in meeting facilitation, including contributing to discussion and taking meeting notes
Employ agile principles to establish a two-week deployment schedule
Present information in a concise and logical way for reader comprehension
Generate innovative ideas for content and workflow solutions
Meet with subject-matter experts to collect and synthesize information, prepare written text and produce technical content that enhances the user experience
Coordinate tasks to track delivery, installation, and ensure that operations and security protocols are properly conducted
Liaise between end users, stakeholders, and on-site government employees
Collaborate with members of the product team to decompose large epics into features and user stories that can be understood and approved by members of the development team
Help facilitate planning sessions with clients and team members to ensure that planned work is well-defined, planned, articulated, and understood
Analyze complex and technical information required for product development
Lead or assist with requirements gathering sessions to produce accurate user-facing documentation
Maintain and organize the internal document library
Required Qualifications:
- Candidate must be a United States Citizen and present proof of Citizenship, if selected
3+ Years of experience as Technical Writer, Business Analyst, and/or similar role
Bachelor s degree in a relevant field (English, Literature, and/or Writing a plus) or equivalent work experience
Well-versed in Agile with a familiarity with IT
Outstanding verbal and written communication skills
Experience creating analysis documentation for multiple audiences
Experience creating and using infographics such as diagrams, screenshots, charts, workflows, and graphics that increase users understanding
Experience working with technical and non-technical team members, and stakeholders at different levels in IT field
Experience working with Microsoft Office Suite, including Word, Excel, PowerPoint, and Share Point
Bonus Qualifications:
Able to manage shifting priorities
Great customer service skills
Strong focus and commitment to providing end user customer service
Adept in managing changing priorities and demanding schedules
Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.
Commitment to Equality: At ZenPoint Solutions values diverse perspectives. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable federal, state, or local law.