Content Specialist

Date Posted: 10/03/2024

Hiring Organization: Rose International

Position Number: 472208

Job Title: User Experience Content Specialist

Job Location: Minneapolis, MN, USA, 55402

Work Model: Hybrid

Shift: 8-5; Onsite 3 days per week

Employment Type: Temporary

Estimated Duration (In months): 10

Min Hourly Rate($): 58.00

Max Hourly Rate($): 62.00

Must Have Skills/Attributes: Content Management, FIGMA

Job Description

***Only qualified User Experience Content Specialist candidates located near the below areas to be considered due to the position requiring an onsite presence***

Minneapolis, MN

Atlanta, GA

San Francisco, CA

Concord, CA

Cincinnati, OH

Chicago, IL

New York, NY

Irving, TX

Charlotte, NC

TOP 3 SKILLS/REQUIREMENTS:

1. Figma – Minimum 4+ years of experience

2. White Label Systems – Minimum 4+ years of experience

3. Content Writing - Minimum 4+ years of experience

Qualifications:

• Bachelors in a related field of study or 5 years of relevant professional experience

• Understands basic principles of content strategy and information architecture

• Passionate about punctuation and grammar

• Experience with user-centered design from concept to delivery

• Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations

• Knowledge of content strategy and UX best practices

• A strong portfolio demonstrating past work experience and deliverables

• Understands content creation, content inventories and audits, content mapping and modeling, voice and tone guidelines, and governance documentation

• Experience with data-collection and analysis

• Able to manage ambiguity, working autonomously and multi-tasking in a fast-paced environment

• Experience meeting ambitious deadlines and delivering high-quality work on schedule, including quickly turning around plans and reports

• Skilled in communication, presentation, interpersonal and analytical skills

• Good grasp of quantitative data analysis

• Solid problem-solving skills; ability to work independently and adapt to changing project needs

Preferred Qualifications:

• Enterprise CMS content authoring experience a must; AEM/CQ5 experience a plus

• Attention to detail; experience creating content for highly regulated industries a plus

• Proven ability to create and execute website content plans; migration experience a plus

The Content Strategist applies and updates existing content strategies to accommodate new products and campaigns, validating that content is correctly and accurately implemented across the digital platforms. They will write, edit and implement content based on the content strategy, including voice and tone, and customer-/business-centric site goals.

The Content Specialist/Strategist works with Experience Strategy leads and UX team members to identify and meet the content demands for various projects. The UX Content Strategist applies and updates existing content strategies to accommodate new product

UX Content Specialist Essential functions:

• Writes, edits and implements content based on the U.S. Bank content strategy, including voice and tone, and customer / business-centric site goal.

• Reviews content with peers and senior content strategists to ensure they accurately represent the U.S. Bank content strategies

• Formally observes user interviews and usability sessions

• Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct

• Assist in gathering requirements and assessing content needs of a given project

• Update content logs, copy documents, CMS and other documentation systems

• Provide strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders

• Drives, advocates and embodies a customer-centric perspective within and outside the UX Design organization, resulting in consistently simple and innovatively enriching experiences for our customers

• Applies and updates existing content strategies to accommodate new products and campaigns

• Validates that content is correctly and accurate implemented across all platforms

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).