L1 Store Support Facilities

Starting Pay Rate: $

Hybrid (3 day onsite, 2 work from home) in downtown Austin, TX

First 2 weeks will be fully onsite for training

This position is a 40-hour/week contract role responsible for providing tech support through phone and web portal requests. You will be responsible for taking calls, creating, and managing detailed tickets, and following up on tickets for multiple retail locations throughout the country. Supporting front-line employees. (Point of sales systems)

• 6-month contract + potential for extensions/conversion to full-time
• $20.31/hour for the first 7 months, then $
• Free training and certification courses after 3 months
• A laptop and headset will be provided

Potential Shifts:

• 5:30am-2pm
• 8:00am-4:30pm
• 1pm-9:30pm
• You will have 2 days off in a row (Could be Tuesday & Wednesday off)

Requirements:

• Open availability, including holidays, nights, and weekends
• 1+ years of call center or customer service experience
• A love of technology and a passion to learn more
• Ability to speak to customer's level of expertise
• Effective verbal and written communication skills
• Expert problem-solver, able to accurately diagnose issues and repair systems
• Independent work ethic to implement solutions without constant supervision

Pay Details: $20.31 per week

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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