Desktop Engineer II (Hybrid)

Job Summary:

The SCCM/MECM Endpoint Management Specialist will be responsible for maintaining and managing the SCCM/MECM infrastructure and ensuring the efficient management of endpoints across the organization. The role includes serving as a subject matter expert (SME) for the desktop team, providing guidance, training, and mentorship to junior team members. This position also requires passing a California Law Enforcement Telecommunications (CLETS) background check and authorization to work in the United States.

For more information on the CLETS background check requirements, please refer to the FBI s CJIS division website.

Key Responsibilities:

1. Endpoint Configuration Management:

• Design, implement, and maintain endpoint management solutions using SCCM/MECM and Intune.
• Create and manage deployment packages, task sequences, and application deployments.

2. Security Compliance:

• Ensure all endpoints comply with security policies and adhere to industry regulations.
• Implement and manage security baselines and endpoint protection configurations.

3. Patch Management:

• Develop, implement, and maintain patch management strategies for both operating systems and applications.
• Monitor, report, and ensure patch compliance across the organization.

4. Troubleshooting and Support:

• Investigate and resolve complex endpoint issues in a timely manner.
• Provide escalated support for advanced troubleshooting and technical problems.

5. Documentation:

• Maintain detailed and accurate documentation for all endpoint management processes and configurations.
• Develop and update knowledge base articles for frequently encountered issues and their resolutions.

6. Automation:

• Identify opportunities to automate endpoint management tasks for improved efficiency.
• Develop scripts and automation workflows as needed to enhance operational effectiveness.

Required Education and Experience:

• Relevant Microsoft certifications (MECM, Intune, etc.).
• Minimum of 2 years of experience working with SCCM/MECM as a primary job function.

Required Knowledge, Skills, and Abilities:

• Proven experience managing MECM, Autopilot, and Intune in large enterprise environments.
• Strong understanding of Windows operating systems, Active Directory, and Group Policy.
• Experience with endpoint security tools such as Microsoft Defender, and a solid grasp of best security practices.
• Proficiency in scripting and automation (PowerShell, VBScript, etc.).
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and collaboration skills, with experience working in cross-functional teams.
• Microsoft certifications related to MECM and Intune are highly desirable.

Work Environment:

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.