Senior Technical Writer
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Job Description
Job Description
Short Description:
Senior Technical Writer
Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2 week period.
Complete Description:
Duties and Responsibilities
Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software.
Analyze IT project requirements to determine type of documents needed
Collaborate with systems and development staff to collect and interpret technical information.
Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure
- Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
Perform technical edits and support quality reviews.
Develop quality standards, graphics, format, and style for internal and external IT documents.
Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
Contribute to the organization's messaging strategy, crafting content guides for new products and features
Understand new features, learn how they work, and document them in crisp, easy-to-follow language
Improve existing documentation based on customer feedback.
Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
Use visual models and tools to communicate workflows, communications, relations, and system operations.
Performs other related duties as assigned.
Education:
Bachelor's degree in Computer Science, IT or related field
ITIL & SaFe Agile Certifications preferred
Qualifications:
5+ years of experience as a Technical Writer
5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
Excellent written communication and grammatical skills. Strong attention to detail is critical.
Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
Demonstrable experience in technical communication or instructional design
Skills:
Experience as a Technical Writer. Required 5 Years
Experience using content publishing tools to write, format, manage, and publish technical content on the web. Required 3 Years
Hands-on experience with Adobe Acrobat Pro. Required 3 Years
Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, SharePoint, and Visio) to conduct all job responsibilities. Required
Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures. Required
Excellent written communication and grammatical skills. Required
Bachelor's Degree in Computer Science or related field. Required
Senior Technical Writer
Hybrid position - Must be willing and able to report on-site to DC offices 1x every 2 week period.
Complete Description:
Duties and Responsibilities
Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software.
Analyze IT project requirements to determine type of documents needed
Collaborate with systems and development staff to collect and interpret technical information.
Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure
- Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
Perform technical edits and support quality reviews.
Develop quality standards, graphics, format, and style for internal and external IT documents.
Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
Contribute to the organization's messaging strategy, crafting content guides for new products and features
Understand new features, learn how they work, and document them in crisp, easy-to-follow language
Improve existing documentation based on customer feedback.
Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
Use visual models and tools to communicate workflows, communications, relations, and system operations.
Performs other related duties as assigned.
Education:
Bachelor's degree in Computer Science, IT or related field
ITIL & SaFe Agile Certifications preferred
Qualifications:
5+ years of experience as a Technical Writer
5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
Excellent written communication and grammatical skills. Strong attention to detail is critical.
Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
Demonstrable experience in technical communication or instructional design
Skills:
Experience as a Technical Writer. Required 5 Years
Experience using content publishing tools to write, format, manage, and publish technical content on the web. Required 3 Years
Hands-on experience with Adobe Acrobat Pro. Required 3 Years
Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, SharePoint, and Visio) to conduct all job responsibilities. Required
Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures. Required
Excellent written communication and grammatical skills. Required
Bachelor's Degree in Computer Science or related field. Required
Flexible work from home options available.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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