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SAP Service Delivery Manager

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Role: SAP Service Delivery Manager - Automotive domain background

Location: Normal, Illinois (DAY 1 ONSITE)

Experience : 12+ years

Automotive domain background required; previous leadership/management experience required.

We are looking for a skilled and experienced SAP AMS Service Delivery Manager to join our team. In this role, you will oversee the delivery of SAP Application Management Services to our clients. The Service Delivery Manager will work closely with a team of SAP consultants to ensure service level agreements are achieved and client expectations are consistently exceeded.

Responsibilities:

  • Manage a team of 30+ SAP consultants to ensure the successful delivery of SAP AMS services coverage of all SAP tracks. i.e. OTC, P2P, RTR, ABAP,EWM, PL2PR, Basis, Security, etc.
  • Collaborate with clients to understand their business needs and provide strategic guidance on SAP systems and processes and own the SLA performance within agreed numbers.
  • Monitor service level agreements and performance metrics to ensure quality service delivery.
  • Resolve any issues or escalations related to SAP systems and services.
  • Continuously improve service delivery processes and identify opportunities for efficiency and effectiveness.
  • Stay up to date on SAP trends and best practices to provide innovative solutions to clients.
  • Management reporting for Weekly, monthly, quarterly SAP AMS status and billing based on SLA

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field
  • Proven experience in SAP application management services and project management
  • Strong understanding of SAP systems and processes
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross functional teams and clients
  • Certifications in SAP modules are a plus
  • Experience and understanding of SAP modules is must with functional experience in one of the modules.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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