ServiceNow Developer (RPA Module Specialist)
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FedTec Overview:
FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.
About the Opportunity:
FedTec seeks a highly skilled and experienced ServiceNow Developer with specific expertise in ServiceNow's RPA (Robotic Process Automation) modules. The ideal candidate will have a deep understanding of ServiceNow development, be capable of designing and implementing automated workflows, and play a critical role in optimizing business processes. You will collaborate with cross-functional teams to deliver tailored ServiceNow RPA solutions that align with organizational objectives.
Position: ServiceNow Developer (RPA Module Specialist)
Work Location: Reston, VA (Remote)
Primary Responsibilities:
- Design, develop, and implement customized ServiceNow solutions, with a focus on RPA modules and workflows.
- Work closely with business stakeholders to understand automation requirements, gather technical specifications, and translate them into efficient RPA-driven solutions.
- Build, configure, and optimize ServiceNow RPA workflows to automate repetitive business processes, ensuring scalability and performance.
- Integrate RPA processes with existing ServiceNow modules, such as ITSM, HRSD, and other third-party applications.
- Troubleshoot and resolve issues related to ServiceNow RPA deployments, ensuring continuous optimization and performance enhancement.
- Provide technical expertise during ServiceNow platform upgrades, including testing and validation of RPA workflows in new platform versions.
- Collaborate with teams in designing, developing, and maintaining APIs for seamless integration between ServiceNow and other platforms.
- Participate in code reviews, debugging, and optimizing existing automation scripts, ensuring adherence to coding standards and best practices.
- Prepare technical documentation, including system designs, workflow diagrams, test plans, and user guides to ensure clarity and ease of maintenance.
- Train and mentor junior developers and administrators on ServiceNow development and RPA best practices.
Basic Qualifications:
- Experience: 6+ years of experience in ServiceNow development, with at least 2+ years focusing on ServiceNow RPA modules.
- Strong proficiency in ServiceNow development, including scripting (JavaScript, Glide), workflow configuration, and platform integrations.
- Proven experience with ServiceNow RPA modules, including designing and implementing automation workflows, bots, and integration patterns.
- Knowledge of web services, APIs, and data integration practices (REST, SOAP).
- Solid understanding of ServiceNow platform capabilities, including ITSM, CMDB, ITOM, and HRSD.
- Experience with Agile or Scrum methodologies for project management.
- Excellent problem-solving and troubleshooting skills, with a focus on delivering efficient automation solutions.
- Strong communication skills, with the ability to translate technical concepts to non-technical stakeholders.
Preferred:
- ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist).
- Experience with additional automation tools or platforms outside of ServiceNow.
- Familiarity with cloud platforms (Azure) and DevOps practices.
When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.
Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like:
- Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being.
- Generous paid time off for relaxation and rejuvenation.
- Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
- Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
- Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
- Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.
At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all.
If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
