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Technical Application Support Lead - Azure PaaS

Salary undisclosed

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Dice
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Simplified

Role:

For our direct client, a prestigious global firm, we seek and experienced Technical Application Support lead for a long-term (12-36 months) project. In this role, you will be responsible for application management and support of AI-related applications, understanding design enhancement changes and supporting the client s application which is used by the business globally. You will be responsible to review and create technical assessment and process documents, debug Azure Platform issues, know KQL and App Insights, do Azure Monitoring, be familiar with Cosmos DB and Postgres, troubleshoot front end and middle-layer related performance issues and provide strong technical leadership to the support team onshore and offshore. The application is PaaS driven and has AI, Cosmos DB and Postgres components.

Responsibilities:

  • Must approach tasks systematically and remain focused on restoring services as soon as possible even when working under pressure, which makes these skills essential. The team consists of onshore and offshore members, the ASL role is to manage this team and drive continuous improvement.
  • Work closely with the Development Team and particularly the Program/Project Managers to be aware of new development and fixes, and how that will affect the various environments.
  • Conduct a weekly standup with the team and associated members of the team from other departments.
  • Attend multiple team calls for support awareness Program Manager s project-related calls Drive major incident resolution and follow-up, determining the root cause and taking action to avoid these issues from recurring

Skills:

  • Strong knowledge on Azure PaaS infrastructure, Open AI concepts
    Cosmos DB and Postgre are advantages.
    Experience with monitoring tools and networking tools
    Experienced in ITIL pillars, i.e., Operational Support, Planning, Release/control/validation, Service Agreements
    Highly experienced with working in team situations, involving critical situations and asking the right questions
    Influencing members of other teams not in a direct reporting line and holding people and vendors accountable
    Capable of managing a high daily workload, provide weekly status on current incident state as well as next steps to resolve.

Other skills highly desired:

  • APPLICATION SUPPORT
  • DATABASE ADMINISTRATION
  • NETWORKING
  • OPERATIONAL SUPPORT
  • EXCELLENT CUSTOMER SERVICE SKILLS
  • PAAS
  • TECHNICAL LEADERSHIP
  • POSTGRES
  • ITIL
  • IT INFRASTRUCTURE LIBRARY
  • DEBUG

The following attributes are also essential to a successful career within Application Support:

  • Empathy with users
  • Patience and understanding
  • Acceptance of ownership
  • Investigation and diagnostic skills
  • Excellent customer service skills
  • Attention to detail
  • A proactive approach
  • Ability to work under pressure and to tight deadlines

Education: Bachelor s or Master s in computer science preferred
Also Preferred: ITIL, MCSD Azure Solutions Infrastructure Skills and Experience, any Azure certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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