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Service Desk Analyst

Salary undisclosed

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Our government client is looking for an experienced Service Desk Analyst on a remote 9+ months contract opportunity in Denver, CO.

Position: Service Desk Analyst (REMOTE)


NOTE- The candidate must be a resident of the State of Colorado. This is a “remote location from anywhere in CO”. All remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position.

Job Description:
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.
Responsibilities will include:

  • Providing Tier I support and customer assistance for a mobile application.
  • Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
  • Install the myColorado software on supported devices following defined procedures, processes, and methods.
  • Employ Incident Management procedures to enter tickets into the required tracking system.

Minimum Qualifications:

  • One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.

OR

  • Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions:

  • Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
  • Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
  • Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications:

  • Jira experience.
  • ITIL Certification.
  • Agile and scrum methodology experience.
  • Government work experience.
  • Apple and Google Play Store.
  • Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
Celebrating 30 years of service.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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