Call Center Representative

The Call Center Representative is responsible for providing excellent customer service by handling inbound and outbound calls, responding to customer inquiries, resolving complaints, and offering solutions in a timely and professional manner. This role requires strong communication skills, patience, and the ability to troubleshoot customer issues efficiently.

Responsibilities:

• Answer incoming calls from customers and address their inquiries and concerns
• Provide information about products and services
• Resolve customer complaints and issues by providing appropriate solutions
• Record and document customer interactions in the company's CRM system
• Conduct outbound calls to follow up on customer service inquiries or sales leads
• Collaborate with team members and escalate complex issues to supervisors when necessary
• Maintain a positive and empathetic attitude while interacting with customers
  
  

Requirements

• High school diploma or equivalent
• Previous experience in customer service or call center environments is preferred but not required
• Strong verbal communication and listening skills
• Ability to work under pressure and handle high call volumes
• Basic computer skills and familiarity with CRM software
• Problem-solving skills and the ability to think critically
• Bilingual abilities (a plus but not required)
  
  

Salary

$800 - $1250 / week

Job Type

Full-time

Benefits:

• Competitive weekly salary
• Health, dental, and vision insurance
• Paid time off, including holidays
• Retirement savings plan with a company match
• Opportunities for career development and growth
  
  

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