Quality Assurance Specialist - Trainer

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Conducts new employee training both in person and virtually ensuring employee learning paths are being followed.
• Assesses training needs through surveys, interviews with employees, focus groups, or consultation with leadership
• Designs, plans, organizes, or directs orientation and training programs for employees or customers
• Create and update training initiatives and material as need to increase new hire proficiency after training.
• Offers specific training of workforce development programs (SNAP, TANF, WIOA, TAA) to help employees maintain, improve, enhance job skills
• Presents information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures - Travel within the state may be required at times
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Documents case managers are performing timely and accurate case management activities in all required systems
• Provides monitoring reports to QA Manager
• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Other duties as assigned
  
  

Qualifications

• Related Bachelors degree preferred and two years of experience in staff and/or organizational development and training and public speaking, or 2 plus years professional experience in training and public speaking or related position
• Must possess excellent computer skills, including but not limited to, experience with creating and maintain training databases, PowerPoint, Canva, Kahoot, and other presentation platforms
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Good interpersonal skills and communication with all levels of management
• Excellent analytical, organizational, verbal, and written skills
• Encouraging to team and staff; able to mentor and lead
• Must possess the ability to clearly and concisely communicate with customers, team members, and leadership
  
  

Additional Information

• Must have or be able to obtain AZ Fingerprint Clearance Card
• Have a valid Arizona Driver’s License and Insurance
• Ability to travel within the local area or state when needed
  
  

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.