Telecom Engineer

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.

Position: Telecom Engineer
Location: Lake Success, NY (Day 1 Onsite)
Type: Long Term Contract

Top Qualifications:

• The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
• Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
• Working knowledge of CTI, LAN/WAN communications, routers and switches
• Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
• 5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
• Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging

Job summary:
We are seeking a highly skilled Telecom Engineer with 10 to 14 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Switching & Routing Cisco, Load Balancer BIG IP / F5, and Cisco Prime. This role requires a deep understanding of Telecom analysis and the ability to work effectively in a day shift. The role does not require travel.

Required Skills: Cisco Prime, Switching & Routing Cisco, Load Balancer BIG IP / F5

Responsibilities:

• The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
• Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
• Working knowledge of CTI, LAN/WAN communications, routers and switches
• Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
• 5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
  • Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
• Extensive PBX/ACD/IVR experience including call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Capable of quickly learning new technologies and procedures, as well as being willing to train others
• Strong understanding and experience designing complex call flows
• Strong troubleshooting and problem-solving skills
• Strong understanding of contact center analytics
• Experience in custom report building, data analysis with Excel and SQL
• Knowledge of networking principles, including TCP/IP, SIP
• Implementation & Solutions: broad skills in both technology & analysis
• Excellent communication (Written and Verbal) interpersonal skills
• Experience with contact center IVR/routing/ACD

If you are interested, please forward your resume to ,

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards,

Amir Ahmad
Account Manager
Net2Source Inc.
Global HQ Address - 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
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