Customer Solution Architect

Job Title: Customer Solution Architect

Location: Remote

Term: Full Time

Job Description :

• The role involves understanding the entire Mar-tech stack and how data flows across systems to enable a rich customer experience.
• You will work with teams to understand data flows across source systems and develop approaches to create a connected view.
• Collaborating closely with product, engineering, and data science teams across time zones, you will design scalable solutions for our clients.
• You will own and influence CXM insights and journey projects, continuously innovating, advising, and designing best practices for analyzing customer data and journeys.
• The candidate will develop new processes and points of view around customer insights and best practices to grow the CXM practice.

Minimum Requirements

• Minimum of 5 years Customer insights, marketing analytics, digital, marketing operations in a banking & financial service, consulting industry, professional services or large-scale digital agency or business environment
• Minimum 2-3 years' playing a customer data architect role, understands mar-tech landscape.
• Have min 2 years of experience to manage a team of analysts, data scientists for implementing analytical solutions and understands the complexity & challenges of data, AB tests, Orchestration, Activation, Adoption of the data challenges
• Minimum of 2 years of implementation experience in Adobe Platform, AEP, Audience Manager, and journey orchestration tools
• Have the go-getter attitude and self-start ability to get into the weeds of data and emerge with solutions

Advantages

• Experience in capturing customer data across various data sources & types and point of views on how to connect data across source systems in Retail Banking, Wealth Management
• Experience leading marketing personalization projects in banking industry
• Experience in Translate business requirements & customer strategies to actionable implementation plans
• Experience in Marketing, Customer Journey Analytics, Customer Science, Customer Insights, and working in center of excellence teams
• Adobe experience platform, Journey, Audience manager certifications
• Passionate in helping companies transform into a customer centric organization leveraging data & technologies

Key Skills:

Customer Journey Analytics, AEP, Data Architect, Marketing Analytics, Digital

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.

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