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Security Customer Success Analyst - W2 Only

  • Full Time, onsite
  • Swift Strategic Solutions Inc
  • HybridWork onsite 2/3 days per week, United States of America
Salary undisclosed

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A Public Sector client of ours is looking for a Security Customer Success Analyst to work on their ongoing project in the Richmond, VA office.

Below are the additional details of this role:

Required Skills:

We need a minimum of 5+ years of hands-on experience in the following.

  • Experience in customer success, account management, or a related role in the technology or cybersecurity industry.
  • Strong understanding of cybersecurity concepts, practices, and products. Familiarity with security frameworks (e.g., NIST, ISO) is a plus.
  • Proficient in data analysis and reporting tools; experience with CRM systems is advantageous.
  • Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues.
  • Passion for customer success and a commitment to delivering exceptional service.

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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