Apply on
Original
Simplified
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Core Technology & Operations is seeking at IT Project Manager to oversee multiple high-priority projects and/or business unit programs, which requires coordination across many resources with high levels of integration. The primary responsibilities for this role require overseeing the governance, compliance, and management of Master Service Agreements (MSAs) across multiple suppliers. Through the establishment of strong governance and oversight structure across multiple 3rd party suppliers, legal, procurement and operational business units that are the benefactor of services being governed. Establish the service level calculations, input and output from the operational reporting to develop the operational meeting cadence and governance oversight required to enforce the terms of the contracts (MSAs). Document any variances in performance across supplier SLAs and partner with Operations and Suppliers to remediate or create go to green plans. In many cases, penalties may be incurred and need to be applied according to contract and or amended statements of work. Focus on meeting customer needs and satisfaction by managing the interconnectivity of commitments and resolving ambiguity and issues, including communications with sponsors, stakeholders, and management, including senior leaders and executives. Ensure adherence to quality standards and established contract language and applicable service level metrics (SLAs) and key performance indicators (KPIs).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide leadership in managing multiple supplier contracts with respect to service level methodology, metrics and applicable pricing/penalties, coordinate volumetric reviews across operational teams to validate accuracy of billing, partner directly with supplier points of contact and Operations Leaders to review and validate monthly performance across a myriad of key performance indicators (KPIs), produce monthly and quarterly performance and financial views.
2. Develop and implement procedures for the governance and management of the suppliers MSAs. As a part of the Governance framework, create an intake process / tool to manage all changes to scope, requests for additional work and partner with the Automation Office and Operations units to make sure all work that is executed is aligned with the contract. Prepare Change Orders for review and approval. In some cases, this will require the development of a business case in partnership with the business/operations unit.
3. Identify and manage financial risks and any operational risks that might present through the management and oversight of the SLAs. Keep key stakeholders and leadership aware and drive the appropriate level of risk mitigation plans and execution.
4. In partnership with the supplier and Operations teams, collect data and reporting across all SLAs and KPIs to support the validation of performance and contract adherence. Establish independent testing routines for review and evaluation of performance data. Participate in quarterly supplier relationship calls. Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary.
5. Ensure adherence to Risk and other corporate policies and requirements.
6. Develop quality business relationships so that business needs can be anticipated and addressed.
7. Proactively develop innovative approaches, risk mitigation strategies and quality control and assist in continuous improvement.
8. Scope of work - Span of Impact: Corporation; multiple suppliers across multiple operational units; Contract $170,000,00 - 200,000,000; Governance Structure: requires a build from contract framework, coordination across many stakeholders and collaboration with the supplier to define, the process, structure, cadence for meeting, input/output for data and reporting.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in Business Administration or technology-related field, or equivalent education and related training
2. Ten years of experience in increasing complex project management, including 8 years of applicable business experience inclusive of project management experience
3. Knowledge in software development lifecycle in an enterprise environment
4. Experience as a steward over programs/project investments including: delivery of multi-year program investments, optimize investment return, strong consistent governance and formal controls to mitigate investment risk, delivery of core competencies like scope, schedule and budget, delivery of business goals and objectives along with the value promise and act as a co-driver with the business
5. Goal-oriented, action-focused, executive level interpersonal and communication skills
6. Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands
7. Proven leadership skills
8. Outstanding record of project management success
Preferred Qualifications:
1. Project Management Professional (PMP) certification
2. Three years of financial services-related project experience
3. Experience with contract management and enforcement
4. Experience in working with service level standards and execution against large complex contracts
5. Experience with SharePoint (design / build / workflows)
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Core Technology & Operations is seeking at IT Project Manager to oversee multiple high-priority projects and/or business unit programs, which requires coordination across many resources with high levels of integration. The primary responsibilities for this role require overseeing the governance, compliance, and management of Master Service Agreements (MSAs) across multiple suppliers. Through the establishment of strong governance and oversight structure across multiple 3rd party suppliers, legal, procurement and operational business units that are the benefactor of services being governed. Establish the service level calculations, input and output from the operational reporting to develop the operational meeting cadence and governance oversight required to enforce the terms of the contracts (MSAs). Document any variances in performance across supplier SLAs and partner with Operations and Suppliers to remediate or create go to green plans. In many cases, penalties may be incurred and need to be applied according to contract and or amended statements of work. Focus on meeting customer needs and satisfaction by managing the interconnectivity of commitments and resolving ambiguity and issues, including communications with sponsors, stakeholders, and management, including senior leaders and executives. Ensure adherence to quality standards and established contract language and applicable service level metrics (SLAs) and key performance indicators (KPIs).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide leadership in managing multiple supplier contracts with respect to service level methodology, metrics and applicable pricing/penalties, coordinate volumetric reviews across operational teams to validate accuracy of billing, partner directly with supplier points of contact and Operations Leaders to review and validate monthly performance across a myriad of key performance indicators (KPIs), produce monthly and quarterly performance and financial views.
2. Develop and implement procedures for the governance and management of the suppliers MSAs. As a part of the Governance framework, create an intake process / tool to manage all changes to scope, requests for additional work and partner with the Automation Office and Operations units to make sure all work that is executed is aligned with the contract. Prepare Change Orders for review and approval. In some cases, this will require the development of a business case in partnership with the business/operations unit.
3. Identify and manage financial risks and any operational risks that might present through the management and oversight of the SLAs. Keep key stakeholders and leadership aware and drive the appropriate level of risk mitigation plans and execution.
4. In partnership with the supplier and Operations teams, collect data and reporting across all SLAs and KPIs to support the validation of performance and contract adherence. Establish independent testing routines for review and evaluation of performance data. Participate in quarterly supplier relationship calls. Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary.
5. Ensure adherence to Risk and other corporate policies and requirements.
6. Develop quality business relationships so that business needs can be anticipated and addressed.
7. Proactively develop innovative approaches, risk mitigation strategies and quality control and assist in continuous improvement.
8. Scope of work - Span of Impact: Corporation; multiple suppliers across multiple operational units; Contract $170,000,00 - 200,000,000; Governance Structure: requires a build from contract framework, coordination across many stakeholders and collaboration with the supplier to define, the process, structure, cadence for meeting, input/output for data and reporting.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree in Business Administration or technology-related field, or equivalent education and related training
2. Ten years of experience in increasing complex project management, including 8 years of applicable business experience inclusive of project management experience
3. Knowledge in software development lifecycle in an enterprise environment
4. Experience as a steward over programs/project investments including: delivery of multi-year program investments, optimize investment return, strong consistent governance and formal controls to mitigate investment risk, delivery of core competencies like scope, schedule and budget, delivery of business goals and objectives along with the value promise and act as a co-driver with the business
5. Goal-oriented, action-focused, executive level interpersonal and communication skills
6. Ability to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands
7. Proven leadership skills
8. Outstanding record of project management success
Preferred Qualifications:
1. Project Management Professional (PMP) certification
2. Three years of financial services-related project experience
3. Experience with contract management and enforcement
4. Experience in working with service level standards and execution against large complex contracts
5. Experience with SharePoint (design / build / workflows)
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
