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Desktop Support Engineer

Salary undisclosed

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Location: Zebulon, NC (Onsite)
Hire Type: Full Time / Permanent Hire
Job Responsibilities:
A Desktop Support engineer is responsible for troubleshooting the issues that appear on the company's network. They resolve the issues of the clients with their knowledge of hardware and software applications. Following are some duties and responsibilities that they may need to perform:
Addressing user tickets for issues regarding hardware, software, and networking
Assisting customers through installing applications and computer peripherals
Providing technical support either by visiting on-site or through remote-access systems
Providing IT networks and customer services to users inside and outside the company
Guide users with step-by-step instructions to resolve the issues
Customising the desktop applications as per the needs of users and clients
Advising on software and hardware upgrades
Maintaining a log of job tickets and maintenance tasks
Send the unresolved issues to the next level of the support team
Ensuring that the client systems are working fine
Creating technical reports and manuals
Keep up with current breakthroughs in computing technology and research its reviews.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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