Help Desk Analyst
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myColorado Service Desk Specialist/Live Chat Agent - SOW
Job location:
The candidate must be a resident of the State of Colorado. This is a "remote location from anywhere in CO". All remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position.
Work Schedule
Training Monday - Friday 9AM - 6 pm. 3 - weeks of training
Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training
Job Description
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.
Responsibilities Will Include
Candidate must be local.
Candidate Must Be Local
Additional Location Details (City, State) :
Information Security Training
Information on Security Training
NOTICE: If you are hired as vendor staff who will have access to state systems or data or as a contractor for one of the state executive branch consolidated agencies, in adherence to Colorado Revised Statute 24-37.5-401, 403, 404, 405, and 406, and Colorado Information Security Policy (CISP) 002, you will be required to self-register and complete information security training, including but not limited to review and acknowledgement of the Acceptable Use of State Data and IT Resource Policy (AUP) (CISP-018), through the consolidated agency contractor information security training site within 30 days of your contract start date and annually thereafter. Should you be awarded this contract, the state agency will provide the contractor information security training site information to you.
Background Verification
Minimum Verification Requirements
Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.
To Order, Click On The Link To The Right
Order the OIT Background Verification
Job location:
The candidate must be a resident of the State of Colorado. This is a "remote location from anywhere in CO". All remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position.
Work Schedule
Training Monday - Friday 9AM - 6 pm. 3 - weeks of training
Tuesday through Saturday 9 AM - 6 PM Permanent schedule after training
Job Description
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep the myColorado application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.
Responsibilities Will Include
- Providing Tier I support and customer assistance for a mobile application.
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
- Install the myColorado software on supported devices following defined procedures, processes, and methods.
- Employ Incident Management procedures to enter tickets into the required tracking system.
- One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
- Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
Candidate must be local.
Candidate Must Be Local
Additional Location Details (City, State) :
Information Security Training
Information on Security Training
NOTICE: If you are hired as vendor staff who will have access to state systems or data or as a contractor for one of the state executive branch consolidated agencies, in adherence to Colorado Revised Statute 24-37.5-401, 403, 404, 405, and 406, and Colorado Information Security Policy (CISP) 002, you will be required to self-register and complete information security training, including but not limited to review and acknowledgement of the Acceptable Use of State Data and IT Resource Policy (AUP) (CISP-018), through the consolidated agency contractor information security training site within 30 days of your contract start date and annually thereafter. Should you be awarded this contract, the state agency will provide the contractor information security training site information to you.
Background Verification
Minimum Verification Requirements
Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.
- State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
- County Criminal Records (past 7 Year Address History)
- Federal Criminal Records Verification (past 7 years)
- SSN Name Search
- Global Monitor Check (formerly Patriot/OFAC/Terrorist)
To Order, Click On The Link To The Right
Order the OIT Background Verification
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