End User Computing Architect

Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we've been committed to improving peoples' lives and making the world a better place-one customer, one business, one innovative leap at a time. Come join our journey.

Responsibilities

Panasonic End User Computing Architect

about how Panasonic is creating a better life, a better world.
to see how our employees are shaping the technologies that move us.

What You'll Do:

We are looking for an End User Computing Architect to become a part of our dynamic IT team who will play a vital role in the identification, review, and implementation of innovative end-user services technology aimed at revolutionizing our end-user experience at Panasonic.

• End-user technology Architecture (Design and Governance) and Service Delivery Excellence
• Lead projects and tasks related to end-user services, including security remediation's, implementation of new security technologies, and modern desktop initiatives.
• Development of processes and procedures that align with ITIL/Security standards and best practices for end-user technologies.
• Act as the Escalation point for technical questions posed by end-user support staff and clients.
• Support end-user compliance and audit initiatives and projects (ISO27001/CMMC, etc)
• Create and review technical documentation
• Evaluation & implementation of new end-user technologies and roadmap maintenance for end-user services technologies
• Skills Enhancement (Training in technologies and methodologies relevant to Enterprise architecture and End User Services)

Scope:

• The position has no budget responsibilities but is expected to be as efficient as possible.
• Position reports to PEXNA Lead IT Architect and Sr Service Delivery Manager with no direct reports.

Qualifications

What You'll Bring:

Education & Experience:

• 4-Year Degree in Computer Science (or related curriculum) or 10-12 years of relevant work experience in multiple technologies and end-user support functions which includes but is not limited to the following:
  • Enterprise Architecture: Windows and Mac OS-based Laptops/workstations/Tablets, Servers, VDI, Active Directory, Network, and mobile. PowerShell Scripting, Python, Azure, or AWS VDI /Server experience a plus. Strong background deeply rooted in end-user technologies.
  • Desktop Engineering: Windows and Apple based Laptops/workstations/tablets/phones, Azure Active Directory, Microsoft (Autopilot, Intune, O365 Suite, MECM, ServiceNow, JAMF, etc)

Problem Solving:

• Ability to work independently with minimal oversight. Ability to analyze and resolve complex desktop/Mobile issues spanning multiple US-based locations.
• Candidate must take a holistic approach to desktop architecture/operations and fully understand the role it plays in Panasonic's overall Enterprise Architecture strategy and exceptional end-user experience.

Communications:

• Must possess the ability to easily communicate with all levels of management and technical resources.
• The ability to communicate and collaborate with offshore and nearshore resources (India and Mexico).

Other Requirements:

• May require 5% travel.
• Position is required to work hybrid (currently 2 days per week) in the Newark, New Jersey office.
• Proven experience as a Desktop Architect and experience in Desktop Engineering troubleshooting complex technical issues.
• Previous experience with leading an end-user technology project.
• Experience with providing direction to junior engineers when required.
• Experience with workplace digital transformation to enhance or transform the end-user experience.
• Strong understanding of Global IT infrastructure and ITIL principles and methodologies
• ITIL foundational knowledge: ITSM management (Change, Incident, Request)
• Establish and maintain a roadmap for IT end-user experience.
• Must possess the ability to mentor junior desktop support staff and work independently.
• Track new and emerging technologies that could be beneficial to our overall Enterprise Architecture strategy.
• Communication and Collaboration with peers in business units outside of PEXNA
• New technology evaluations and collaboration with external vendors
• Develops new standards and procedures for existing or new Business cases.

Technology Requirements:

• Hardware: Laptop/Desktop/Mobile/Tablet
• Network: TCP/IP Protocols and basic networking knowledge
• Best Practices: Laptop/Desktop/mobile security
• End User Device Security Technology - Trend Product Suite, MS Defender, CrowdStrike, Cyberark, etc
• Operating Systems: Windows and MAC IOS on end-user devices and servers
• End User Software: Microsoft Office 365 Product Suite
• Domain Network: Active Directory/Entra ID
• End User Device management tools: JAMF, Intune, MECM, ManageEngine, ServiceNow
• Identity and Access Management - Okta/Ping/Auth0
• ZTNA - Zscaler/Netskope

Preferred Certifications:

• ITIL4, Lean Six Sigma, A+, Network+, TOGAF

Benefits & Perks - What's In It For You:

Panasonic prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

• Competitive compensation package
• Comprehensive benefits
• Pet Insurance
• Paid Parental Care Leave
• Employee Referral Program
• Educational Assistance
• Flexible Work Program
• Volunteer time Off
• Casual Dress Code
• Total Well Being Program

We Take Opportunity Seriously:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

The wage range of $115,000 - $125,000 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!

Panasonic is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability status, protected veteran status, or any other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

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