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Technical Support Specialist
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Job Description
Job Description
IT Support Technician
Support the organization's IT systems and provide exceptional customer service.
Responsibilities
Helpdesk Support
- Set up and configure workstations, software, and updates
- Connect and configure printers, monitors, and office equipment
- Troubleshoot hardware and software issues
- Support mobile devices (setup, configuration, troubleshooting)
- Perform regular system maintenance and updates
Local and Remote Support
- Provide helpdesk support for on-site and remote employees
- Resolve technical issues using remote support tools
- Ensure timely resolution of support tickets and document solutions
Office 365 Administration
- Manage Office 365 accounts, licenses, and permissions
- Support and train users on Office 365 applications
Project Assistance
- Assist with IT projects, system upgrades, and migrations
Qualifications
- Ability to work independently with attention to detail
- Strong communication and multitasking skills
- Proficient in Office 365 administration and remote support tools
- Problem-solving skills and a commitment to continuous learning
Preferred Experience
- 2-3 years in IT support or helpdesk roles
- Relevant certifications (CompTIA A+, Network+, etc.)
- Experience with cloud services and virtualization
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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