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Support Technician II

  • Full Time, onsite
  • Kairos Consulitng Serivces, LLC
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

This is not a call center helpdesk position. This person will be traveling to auction sites, assisting with desktop/deskside support. We are not looking for people who are doing call center helpdesk duties.

High school degree Required

2 4 years of working experience

Working experience supporting end-user computing devices

Working experience troubleshooting Windows and Mac operating systems

Working experience troubleshooting mobile operating systems (iOS and Android)

Working experience working with a ticket management/service desk system

Working experience in an ITIL-based environment

Working experience as a participant in a change management process

Working experience of Microsoft Office products

Technical certifications such as A+, Network+, MCP, MCDST

Desirable:

Tech. certification

Apple Certified Support Professional (ACSP)

Company Description
It s no secret that businesses face many challenges in today s world. Kairos Consulting Services is a group of professional consultants with extensive experience in many industries. Our consultants offer the depth and breadth of experience that comes from working on Fortune 100 client engagements. Our adept consultants deliver quick, efficient and effective results with a rich experience in many industries. Our company delivers exceptional services to meet your business needs.

The Kairos team implements the latest technology solutions and applies proven strategies to every engagement for every client, every time. Our team members commit to the highest level of service, and stay in touch with you through every stage of your project. It s a nimble approach that means we can adjust when you do, and still deliver the solution you need to address your challenges and grow your business.

Company Description

It s no secret that businesses face many challenges in today s world. Kairos Consulting Services is a group of professional consultants with extensive experience in many industries. Our consultants offer the depth and breadth of experience that comes from working on Fortune 100 client engagements. Our adept consultants deliver quick, efficient and effective results with a rich experience in many industries. Our company delivers exceptional services to meet your business needs.\r\n\r\nThe Kairos team implements the latest technology solutions and applies proven strategies to every engagement for every client, every time. Our team members commit to the highest level of service, and stay in touch with you through every stage of your project. It s a nimble approach that means we can adjust when you do, and still deliver the solution you need to address your challenges and grow your business.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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