Support Technician II
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Job Description
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
This is not a call center helpdesk position. This person will be traveling to auction sites, assisting with desktop/deskside support. We are not looking for people who are doing call center helpdesk duties.
High school degree Required
2 4 years of working experience
Working experience supporting end-user computing devices
Working experience troubleshooting Windows and Mac operating systems
Working experience troubleshooting mobile operating systems (iOS and Android)
Working experience working with a ticket management/service desk system
Working experience in an ITIL-based environment
Working experience as a participant in a change management process
Working experience of Microsoft Office products
Technical certifications such as A+, Network+, MCP, MCDST
Desirable:
Tech. certification
Apple Certified Support Professional (ACSP)
The Kairos team implements the latest technology solutions and applies proven strategies to every engagement for every client, every time. Our team members commit to the highest level of service, and stay in touch with you through every stage of your project. It s a nimble approach that means we can adjust when you do, and still deliver the solution you need to address your challenges and grow your business.