Head of Claims Shared Advanced Analytics & Forecasting

We are Farmers!

We are? more than just your favorite commercials. ?At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn?t just our business ? it?s our culture!? To learn more about our high-performance culture and open opportunities, check out and be sure to follow us on Instagram, LinkedIn, and TikTok.

Workplace: Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

• This position is responsible in developing and executing on the Claims Data Strategy, Advanced Analytics strategies for the Claims department to improve accuracy, speed, and compliance through Automation.
• Also responsible for leading the staffing forecasting function for Claims in partnership with Finance to ensure optimal staffing and expense management.
• Supports the Claims Shared Services LOB for business intelligence analytics and reporting needs to ensure consistency and drive favourable business outcomes.

Business Accountabilities

• Provides Strategic direction and leadership to the Claims department around analytics, predictive modelling, automation, and data management.
• Develop, design and deploy the vision, infrastructure, capabilities and multi-year roadmap for managing the analytics and automation capability within Claims.
• Build and operationalize analytical models that detects fraud, identifies recovery opportunities, predict Claims outcomes, optimize operations, and predict customer preferences for Claims services while ensuring compliance with all state and federal laws and regulations.
• Provide business intelligence analytics and reporting to Shared Services among other lines of business.
• Serve as trusted advisor to others within the executive leadership team in the creation and deployment of insights to inform and activate line of business strategies. This includes strong communication skills in translating models, validation and key findings to executive leadership and stakeholder presentations.
• Represents Claims leadership on the Data & Analytics Hub, the Generative AI Council and to share and collaborate around strategy, best practices, and bring innovative ideas with the enterprise data science community.
• Identify leading innovative and emerging technologies that can provide positive return on investment for Claims operations, execute on opportunities, and monitor results for desired outcome.
• Engaging and partnering with vendors to provide industry leading innovative Claims operational tools.

Essential Job Functions

• Develop a Claims Analytics, Data and Automation Strategic Vision
• Build a roadmap and operational plan to achieve Strategic Visions
• Continuously scan the global environment for technologies and processes that will provide Farmers Claims a superior competitive advantage.
• Lead the Claims Analytics team in driving strategy by building and deploying operational models that improves Claims performance
• Identify Claims business problems and opportunities and build solutions with predictive models.
• Evaluate all vendor predictive model and advanced analytics solutions.
• Enable analytics driven claims process changes, and quantify the actuarial impact as needed
• Continue to find ways/tools to improve modeling efficiency in order to maximize the output of the team
• Develop processes and controls around model creation and calibration of model vs actual results (introduce true A/B testing)
• Collaborate with IT and other analytics groups to improve data availability and ease for use for faster and more accurate analyses
• Provide statistical analyses, and conduct in-depth study as situation arises
• Collaborate with the Shared Services leadership team regarding business intelligence analytics and reporting to driver operational excellence
• Lead the workforce forecasting team to ensure staffing models are developed that lead to optimal expense management while taking business trends into consideration (volume/attrition/etc.)

Education Requirements

• Bachelor of Science in Math or Science or equivalent work experience required. Masters or Phd in Math or Science preferred.

Knowledge/Technical Skills

• Property and Casualty Operations (Pricing, Reserving, Underwriting and Claims).
• Developing and executing business strategies.
• Executive level communications.
• Data science (ie. predictive modelling, machine learning, etc.).
• Building and programming automated tools.
• Building Predictive models.
• Inspiring and leading professional staff.
• Collaborative skills to work or lead joint projects with other internal departments and external organizations to drive strategy.

Experience Requirements

• Combined 7+ years experience in Actuarial and/or Advanced Analytics.
• 5+ years working with senior executive management partnering in solving complex business problems.
• 5+ years of experience leading a high-performing team of data analysts.

Travel and other requirements

• Partial travel required to visit field operations, vendors, industry groups, and special projects.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review ?What we offer? on ;/li>

Job Location(s): US - CA - WdlndHills-6303, US - AZ - Phoenix, US - KS - Olathe, US - MI - Grand Rapids

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out and be sure to follow us on Instagram, LinkedIn, and TikTok.

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Nearest Major Market: Los Angeles

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