C
Desktop Support Technician
Salary undisclosed
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Position will be onsite in Artesia
M-F 7:30a - 4:30p
L1 support - will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc).
Top skills:
-Provide advanced desktop, application and infrastructure troubleshooting
-Ability to work with others
-Experience with Microsoft 365
-Customer Service skills
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
Updating physical assets within asset management tracking system
Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
Performing customer service representative responsibilities as needed
Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
Experience:
A minimum of six years of job-related experience required
Education:
A minimum of a high school diploma or equivalent is required
M-F 7:30a - 4:30p
L1 support - will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc).
Top skills:
-Provide advanced desktop, application and infrastructure troubleshooting
-Ability to work with others
-Experience with Microsoft 365
-Customer Service skills
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
Updating physical assets within asset management tracking system
Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
Performing customer service representative responsibilities as needed
Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
Experience:
A minimum of six years of job-related experience required
Education:
A minimum of a high school diploma or equivalent is required
| Work Schedule |
Onsite|All
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