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Technical Support Analyst

  • Full Time, onsite
  • Datamatics Global Services Inc
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description
Job Description

The Technical Support Analyst

Fulltime/Permanent Job

The Technical Support Analyst plays a critical role in an organization's IT infrastructure by providing first-line technical support to users. They are responsible for responding to user inquiries, diagnosing, and resolving technical issues, and documenting the steps taken to resolve problems. In addition to resolving immediate issues, Technical Support Analysts also identify and escalate issues that require higher-level support and follow up with users to ensure their satisfaction with the resolution.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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