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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Junior Application Support Specialist

Salary undisclosed

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Dice
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Simplified

Job Description

Job Description

Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.

The Jr. Application Support Specialist will be responsible for owning a caseload of customer support tickets and resolving issues presented through the recommendation of best practices, troubleshooting, or product training. Additionally, the Jr. Application Support Specialist works closely with the Development and QA teams to identify, resolve and release fixes to product defects encountered. This is a communication-heavy role. Interested individuals must be comfortable getting on video calls and utilizing other communication mediums to solve problems. This role requires the ability to write detailed documentation in order to maintain a comprehensive knowledge base. Ideally, the Jr. Application Support Specialist will be engaged in thoughtful leadership, best practice development initiatives, and employee training.

This position is on-site at our HQ in Virginia Beach, VA.

Key Objectives

Objective #1: Serve as the first point of contact for customers seeking technical assistance over phone, email, chat, and other communication mediums

  • Schedule and coordinate meetings to review and solve customer issues
  • Take detailed notes and record events/problems in the appropriate knowledge base
  • Maintain consistent communication with customers for open issues
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue

Objective #2: Perform remote troubleshooting of customer issues over web meetings and email

  • Take detailed notes and record events/problems in the appropriate knowledge base
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Take note of customer resources/tools and install and test them locally to aid in the troubleshooting endeavor
  • Learn to identify key error log messages, and the solutions they point towards

Objective #3: Train customers on the use of Decisions

  • Building example projects to aid the customers in the learning problem-solving process
  • Set up and lead targeted training sessions for customers on topics such as SSO, Oauth, Repository interaction, and others
  • Set up calls to walk customers through an end-to-end upgrade across both major and minor versions

Objective #4: Investigate, test, and submit product defects to the engineering team for redress

  • Pass on any customer feedback or suggestions to appropriate internal teams
  • Identify problem points in the product for improvement in future releases
  • Test customer-reported bugs in the newest version of the product to determine if bugs need to be addressed
  • Identify customer-reported bugs, and simplify them into a locally reproducible scenario for the core dev team to use as a solution metric

Specialized Experience

  • A.S./B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related technical experience, or equivalent experience (preferred)
  • Technically minded individual
  • Logical thinker
  • Interested in problem-solving
  • Customer Service Focused
  • Demonstrates willingness to learn and follow directions
  • Good written and verbal communication skills with the ability to communicate both internally and client-facing
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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