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Cloud Implementation-Service Delivery Manager-RMM ITIL Certified

  • Full Time, onsite
  • Elite Technical
  • HybridOnsite 2 days per week in Bedford MA, United States of America
Salary undisclosed

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Contract to hire opportunity-Cloud Implementation and Service Delivery Manager-RMM ITIL Certified

Our Client, a major IT solutions firm, is seeking a strong technical and administrative professional with information technology and cloud background with a proven track record of developing, enhancing, and managing teams and customers. Will manage direct reports, vendors, service providers as well as a remote diverse tier 2/3 technical operations team. This position will require working onsite in Cambridge MA 2 days per week and onsite in Bedford MA 2 days per week, remote for 2 days, remote 1 day per week

The Sr. Network Manager will work closely with the Managed Services Practice Lead, Director Technical Operations and leaders from other departments to deliver exceptional support to both internal and external customers. Having AWS/Azure and Infrastructure expertise is critical.

Essential Duties and Responsibilities:

Must be accomplished at transforming, creating, and managing projects, clients, and operational teams to deliver high-quality technology projects & services.

Must possess strong technical knowledge of AWS / Azure Cloud management, O365, PowerShell and data center operating systems & tools.

Proven experience in building and managing both onsite and virtual technical support teams.

Display exceptional written and in-person communications.

Experience in IT infrastructure planning, development, implementation, and support to include Sales Support for RFP responses.

Proven experience managing remote monitoring and Infrastructure teams.

Accountability Leadership

- MSP Operations

- ISO Audit Experience

- O365 Support

- PowerShell

- AWS AZURE

- Training & Coaching

- Process Improvement

- Incident Management

- Policy Development

- Server Support/Hardware

- Disaster Recovery

- Risk Mitigation

- Cybersecurity

- Network (LAN/WAN/FW)

- NOC Support

- ITaaS

- Cloud and Managed Services Experience

- ITIL Certification

Apply today for immediate consideration !! Call me at

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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