Risk Management Office (RMO) Service Manager

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Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

RMO Service Manager will lead the strategic planning and execution of transitioning Enterprise Risk processes to offshore vendors. This role involves managing complex projects, overseeing cross-functional teams, and ensuring that all transition activities are aligned with the bank's strategic goals and compliance standards. Post-transition, the Centralized Service Manager will continue to manage ongoing vendor relationships, oversight and oversee compliance, risk management, and continuous improvement initiatives.

Serve as a single point of supplier coordination and communication of activities and recommendations to management, TPROF, and SSM. Manage relationship within the business unit and with the vendor to improve risk, cost, quality, and ease of doing business across the business unit. Facilitate the completion of vendor risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned vendors with the understanding of the BU's sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow TPRM Standards and Policies.

This position will sit in-office 4 days a week at our Charlotte or Atlanta location, listed on the job description. No remote option available. No additional locations will be consid

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1.Transition Planning & Strategy:

• Develop and manage the overall strategy for offshoring Enterprise Risk processes, including high-level planning, resource allocation, and risk mitigation.
• Lead the planning and execution of deep dive opportunity analysis across the RMO organization which includes delivery of following - process maps, global services opportunity pipeline creation, process efficiency ideas and execution planning, business cases with benefits and resource planning.
• Lead and coordinate cross-functional teams, ensuring that all aspects of the transition align with the bank's strategic objectives and compliance requirements.
• Oversee the development of Service Level Agreements (SLAs) with third-party vendors, ensuring they meet the bank's performance and compliance expectations.

2. Stakeholder & Vendor Management:

• Serve as the primary point of contact for senior leadership, internal stakeholders, and third-party vendors throughout the transition process.
• Lead vendor selection processes working with Sourcing, ensuring that selected vendors meet the bank's operational and risk management standards.
• Post-transition, manage high-level vendor relationships, focusing on compliance, risk management, and contractual updates.

3. Risk Management & Compliance Oversight:

• Ensure that all transitioned processes comply with the bank's risk management framework and regulatory requirements.
• Conduct regular risk assessments and compliance audits of the vendor's operations, addressing any emerging risks and implementing corrective actions.
• Oversee the ongoing alignment of vendor operations with the bank's risk management and compliance protocols.

4. Post-Transition Responsibilities:

• Continue to oversee high-level vendor performance monitoring and SLA adherence, addressing escalations and non-operational issues as needed.
• Drive continuous improvement initiatives, identifying opportunities for optimization and ensuring that the vendor's operations evolve in line with the bank's needs.

5. On-Going Governance:

• Identify and manage vendor risks per the Third-Party Risk Management policies and guidelines.

• Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
• Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and vendor performance.
• Develop and effectively execute on vendor contingency and termination/transition plans.
• Ensure contract compliance and proper invoicing for documented terms and conditions.

• Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.

6. Leads / Supports Other Critical Initiatives beyond Risk Global Services

• Manages other critical projects and initiatives presented by senior leadership.
• Leads automation and process improvement activities supporting Risk Organization at Truist.

7. Strategic Planning & Execution

• Support the Chief Admin Officer in development and execution of strategies to support the RMO goals and objectives.
• Identify and implement process improvements to enhance the efficiency and effectiveness of RMO.

8. Risk Management

• Support the CAO in identifying, assessing, and mitigating risk associated with RMO operations.
• Provide support to implementation of monitoring and reporting on the effectiveness of risk management initiatives within the organization.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree is preferred or equivalent education and related training.

2. Ten years of experience in business functions or relevant experience in vendor management, project management, risk oversight, sourcing, procurement, supply chain, or equivalent.

3. Five years of experience in driving process improvement/efficiency initiatives with proven proficiency in process mapping, impactful business case creation and delivery, project tracking and reporting.

4. Strong analytical, problem-solving, and negotiation skills.

5. Strong relationship management skills.

6. Strong communication skills, both written and verbal; experience communicating frequently with senior management.

7. Vendor management and procurement experience.

8. Flexibility to adapt to the needs of various projects and cultures.

9. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications:

1. Master's degree in Business Administration, Supply Chain, Finance, or Accounting.

2. Project Management Professional (PMP), Six Sigma Green Belt or higher, or other advanced education and/or certificates.

3. Experience in managing complex vendor relationships and delivering on requirements.

4. Experience with SAP Ariba, RSA Archer, and SharePoint.

5. Industry Experience.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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