Client Support Analyst/NOC Tech I
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Immediate need for a talented Client Support Analyst/NOC Tech I. This is a 07+months contract opportunity with long-term potential and is located in Kansas City, MO (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-45206
Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Monitor, manage and maintain all edge network devices, performance, and quality across the Client network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
- Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
- Create and triage trouble tickets, including remote testing.
- Troubleshoot and repair Client provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN).
- Update assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives.
- Communicates daily with many departments within CLIENT, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
- Stay up to date on organizational SOPs.
- Perform other duties assigned by NOC Management team.
Key Requirements and Technology Experience:
- Key Skills:IP and Ethernet networks, and voice services , network operations, Event Management, and Incident Management.
- Education: High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required.
- Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Client, Fortinet, VeloCloud, etc.).
- Experience: 1-2 years of experience working in a telecommunications environment preferred, but not required.
- Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
- Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
- Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
- An analytical mindset that appreciates solving problems.
- Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
- Base knowledge of some of the following technologies:
- Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet.
- Network infrastructure, DNS, IP Subnetting.
- Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP).
- Telephony based technologies (TDM, Converged, VOIP, SIP, etc.).
Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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