Sr. Infrastructure Cloud Manager/ (RMM) - Bedford/ Cambridge, MA- 4 days Hybrid Contract to Perm

Our Client is Seeking a strong technical and administrative professional with information technology and cloud background with a proven track record of developing, enhancing, and managing teams and customers. Will manage direct reports, vendors, service providers as well as a remote diverse tier 2/3 technical operations team. This position will require at least three days onsite at client locations.

The Sr. Network Manager will work closely with the Managed Services Practice Lead, Director Technical Operations and leaders from other departments to deliver exceptional support to both internal and external customers. Having AWS/Azure and Infrastructure expertise is critical.

Essential Duties and Responsibilities:

- Must be accomplished at transforming, creating, and managing projects, clients, and operational teams to deliver high-quality technology projects & services.
- Must possess strong technical knowledge of AWS / Azure Cloud management, O365, PowerShell and data center operating systems & tools.
- Proven experience in building and managing both onsite and virtual technical support teams.
- Strong sense of urgency on all client events and ability to meet F-T-F with customer(s) on regular basis
- Ensure the efficient utilization of technical resources.
- Ensure best practices are established, implemented, and followed for effective problem resolution in a high availability environment.
- Ensure change management practices conform to client-s organization standards and same for Astadia internal CAB reviews.
- Display exceptional written and in-person communications.
- Experience in IT infrastructure planning, development, implementation, and support to include Sales Support for RFP responses.
- Proven experience managing remote monitoring and Infrastructure teams.
- Analyze existing operations, team members, and make recommendations/changes to improve and grow with the business.

If you would like to learn more, please reach out to Elite Technical.

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Knowledge and Abilities:

- Accountability Leadership
- MSP Operations
- ISO Audit Experience
- O365 Support
- PowerShell
- AWS./AZURE
- Training & Coaching
- Process Improvement
- Incident Management
- Policy Development
- Server Support/Hardware
- Disaster Recovery
- Risk Mitigation
- Cybersecurity
- Network (LAN/WAN/FW)
- NOC Support
- ITaaS
- Cloud and Managed Services Experience
- ITIL Certification

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