Sr. Software Engineer/Windows Risk Remediation Desktop Engineer-Remote

Role: Sr. Software Engineer/Windows Risk Remediation Desktop Engineer
Location: REMOTE(USA)/Location: Remote, USA (Must be a resident of Pennsylvania, Delaware, Washington D.C. or New Jersey)
JOB TYPE: Full Time

Windows Risk Remediation Desktop Engineer

Requirements:

1. Location: Remote, USA (Must be a resident of Pennsylvania, Maryland, Delaware, Washington D.C. or New Jersey)
2. Must be willing to travel to the sites to troubleshoot or to address any urgent issues
3. Working hours & Availability: Monday to Friday 8:00 am 4:30 pm Eastern Time
4. Must be available on-call during non-business hours to support any Urgent/Major/Critical Incidents

Mandatory skills:

• Knowledge on Active Directory
• Knowledge on Microsoft Intune
• Good customer Service skills
• Ability to work independently
• Remote Desktop Administration
• Computer Patching and remediations using SCCM tool
• Desktop remediation for any vulnerabilities
• Expert knowledge on MS Windows OS & MS Office products
• Must carry a minimum of 5 years' experience as a Desktop Support Engineer
• Perform remote and on-site vulnerability remediation and troubleshooting
• Update desktop and mobile applications to align with compliance requirements and user preferences
• Must know how to perform Windows OS installations
• Knowledge on Network troubleshooting and Network commands
• Knowledge on troubleshooting and configuring, Thin-client devices, Tablets, Laptops, Mobile Devices and Desktops
• Knowledge on Drivers/BIOS updates
• Application installation/upgrades
• Knowledge on ServiceNOW

Must have Skills:

• Knowledge on Active Directory
• Knowledge on Microsoft Intune
• Good customer Service skills
• Ability to work independently
• Remote Desktop Administration
• Computer Patching and remediations using SCCM tool
• Desktop remediation for any vulnerabilities
• Expert knowledge on MS Windows OS & MS Office products
• Must carry a minimum of 5 years' experience as a Desktop Support Engineer
• Perform remote and on-site vulnerability remediation and troubleshooting
• Update desktop and mobile applications to align with compliance requirements and user preferences
• Must know how to perform Windows OS installations
• Knowledge on Network troubleshooting and Network commands
• Knowledge on troubleshooting and configuring, Thin-client devices, Tablets, Laptops, Mobile Devices and Desktops
• Knowledge on Drivers/BIOS updates
• Application installation/upgrades
• Knowledge on ServiceNOW

Good to have:

• PCI Compliance Certifications
• Hands-on with PowerShell Scripting.

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