Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Help Desk Analyst

Salary undisclosed

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Dice
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Simplified
We are looking for Help Desk Analyst for our client in Edmonton, AB
Job Title: Help Desk Analyst
Job Location: Edmonton, AB
Job Type: Contract
Job Description:
Duties:
  • Help Desk Analyst works directly with end users to troubleshoot technical issues.
  • Receive and respond to inquiries related to applications supported by the Help Desk.
  • Advise inquirers of any resolution to an inquiry.
  • Utilize Help Desk software to enter tickets and retrieve logged calls for resolution, or forward pending inquiries to the next level of expert support.
  • Work effectively through communication with technical and /or business teams to resolve client issues.
  • Monitor the progress of proposed solutions while maintaining contact with the client so that they are also aware of the status of their inquiry.
  • Test end-user solutions, bug-fixes and new features of applications to ensure they adequately address client concerns.
  • Monitor trends in client inquiries that point to the need for further training within the client community; assist in the revision of related training material, and participate in training.
  • Maintain a repository of known problems/issues and related resolution/ work around ; and a repository of best practices, for each application.
  • Make arrangements with external stakeholders and internal staff for training and any other items as required.
  • Maintain an understanding of applications to ensure maximum support effectiveness.
  • Assign and maintain user IDs and passwords.
  • Coordinate Help Desk related activities that require communications to the external stakeholders with business areas (within ministry and other government departments).
  • Ensure these communications are related to internal staff as well.
  • Participate in related projects as required.
  • Develop and maintain documentation as required.
  • Recording and classifying calls/inquiries in the Help Desk software application.
  • Communicating application errors found during call resolution and testing application when errors are resolved.
  • Coordination of communication to external stakeholders, other Government of Alberta staff and to internal staff.
  • Collection and editing/validating/converting data.
  • Identification of future training needs.
  • Regular status reports of all reported issues.
Must Have Skills:
  • Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
  • Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance prior to commencement.
  • Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience) (4 Years).
  • Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications (4 Years).
  • Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational ClearQuest, HEAT, etc. (4 Years)
  • Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties. (4 Years)
  • Experience working on supporting multiple applications for various stakeholders at one time. (4 Years)
  • Experience working with Microsoft Office tool suites. (4 Years)
Nice to Have:
  • Experience developing and delivering user manuals and training materials. (2 Years).
  • Experience documenting user requirements, business processes, and workflows. (2 Years).
  • Experience in planning/performing/monitoring User acceptance testing. (2 Years).
  • Experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information. (2 Years).
  • Experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari. (2 Years).
  • Experience using Microsoft SharePoint. (2 Years).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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