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Jobs or company...

SNOW Functional Consultant/Architect - Remote

Salary undisclosed

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Dice
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Hi
Hope you are doing great today! Hope you are Safe and healthy!!
  1. Role: SNOW Senior Functional Consultant ITOM
Location: Remote
Job Description:
Must Have Experience:
  • Solutioning and Design the ITAM solution using industry best practices.
  • Work independently to architect, design, develop the Service Asset & Configuration Management.
  • Design ServiceNow CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes.
  • Design, implement and manage asset, vulnerability, and Discovery integrations with other systems.
  • Hands-on with implementing CMDB, CSDM, SAM, Svc Catalogs in ServiceNow
  • Understand best practices and determine optimized procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources.
  • Good understanding of developing plan, design execution, deployment of ServiceNow Discovery
  • In-depth knowledge of data modeling.
  • Experience in integrations of Discovery with the Servicenow CMDB.
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  • 3rd party software integrations with ServiceNow
  • Experience in multiple ServiceNow implementations
Good to have Experience
  • Worked on CSM, ITAM, ITOM
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Professional
  • 5+ years of experience with ServiceNow required
  • 8+ years of experience with IT Industry required
Academics
  • Certified System Admin
  • CIS-ITSM, CIS-Discovery, CIS HAM
  • ITIL4 Foundations certification is preferred.
  • Bachelor's degree or equivalent combination of education and experience.
2.Role: Functional Consultant- Catalogue
Location: Remote
Role Overview
Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams
Job Description:
  • End-to-end IT service portfolio & catalog design/redesign covering below:
  • As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
  • Planning for future service
  • Re-engineering of service/offerings & respective workflows
  • Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
  • Integration & functional designing, user stories creation, wireframes
  • KPIs & reporting configuration
  • Build test scripts, functional testing, pilot training
  • Training material, trainings
  • Hand over to support, supporting OCM etc.
  • Implementation of redesigned service using ITSM tools like ServiceNow etc.
  • Identify automation opportunities and driving implementation of the same
  • Work closely with ServiceNow developers in Agile method to get redesigned service implemented
Desired Skills:
  • ITIL /ITSM Functional Process Consulting or Process Management Lead
  • ITIL Intermediate or Expert certified
  • ISO 20000 Auditor is plus
  • IT & respective technology alignment
  • Project Management trained is preferred
  • Strong customer service orientation
  • Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
  • Comfortable with and effective using MS Office applications including Visio
  • Close attention to detail and accuracy
  • Deadline driven and results oriented
  • Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management
Essential Requirements:
  • BE/B. Tech (minimum), MBA (IT/Operations) is preferred
  • Minimum IT experience required is 8 10 years out of which at least 5 7 years in ITIL process functional consulting domain or at least 6 8 years of ITIL Process owner/manager experience
  • Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
  • Strong oral and written communication skills with the ability to communicate technical information in non-technical language
  • Excellent English communication skills, both written and verbal, including business writing skills
  • Experience of performance data analysis of ITIL processes
  • ServiceNow certification is preferred but not a must
  • Product Owner trained
  • Ability to work with all levels of client and internal resources
  • Ability to organize, delegate, and leverage resources to accomplish objectives
  • Supervisory skills and the ability to leverage support from other parts of the organization
  • Organizational and time management skills
3.Role : ServiceNow Architect - ITOM
Location : Remote
Job Description:
Must Have Experience
  • Solutioning and Design the ITOM solution using industry best practices.
  • Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
  • Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
  • Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
  • Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  • 3rd party software integrations with ServiceNow
  • Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
  • MID Server management experience
  • Experience in multiple ServiceNow implementations
  • Lead the configuration and customization of ServiceNow instances.
Good to have Experience
  • Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
  • Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Understanding of Application and Technology Portfolio Management
  • Experience with discovery technologies (ADDM, TADDM, UD, etc.)
  • Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
  • Experience of custom applications development
  • Experience in working on Performance Analytics
  • Design and modification of ServiceNow Service Portal.
  • Domain Separation and designing the Process and data flow within various domains
  • Knowledge of LDAP/Active Directory/SSO.
  • Review existing set up and provide best practice recommendations in line with the OEM
  • Monitor health, usage and compliance of ServiceNow systems.
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Experience with HTML coding and Jelly script strongly preferred
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
Professional
  • 5+ years of experience with ServiceNow required
  • 8+ years of experience with IT Industry required
Academics
  • Certification as ServiceNow System certified administration
  • CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
  • Certified Implementation Specialist- ITSM
  • ITIL Foundations certification is preferred.
  • Bachelor's degree or equivalent combination of education and experience.
Thanks and Regards
Sage IT
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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