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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Contact Center as a Service (CCaaS) Architect - 100 % Remote

Salary undisclosed

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Dice
Original
Simplified

This position is 100% remote anywhere in the U.S.

PRISM seeks a Contact Center as a Service (CCaaS) Architect specializing in Genesys Cloud CX; you will be pivotal in designing, implementing, and optimizing our cloud-based contact center solutions. You will work closely with business stakeholders and technical teams to ensure that our contact center infrastructure meets our organization's evolving needs.

Responsibilities:

  • Solution Architecture:
    • Develop and maintain comprehensive architecture diagrams and blueprints for our Genesys Cloud CX environment.
    • Collaborate with business stakeholders to understand their requirements and translate them into technical specifications.
    • Design and implement scalable, reliable, and secure contact center solutions.
  • Integration:
    • Integrate Genesys Cloud CX with other enterprise systems (e.g., CRM, ERP, ticketing systems).
    • Develop and maintain APIs and connectors to enable seamless data exchange.
  • Optimization:
    • Continuously monitor and optimize the performance of our Genesys Cloud CX environment.
    • Identify and implement opportunities for cost reduction and efficiency gains.
    • Conduct performance testing and tuning to ensure optimal agent productivity.
  • Migration:
    • Planned and executed migrations to new Genesys Cloud CX releases or environments.
    • Develop migration strategies to minimize downtime and disruption.
  • Innovation:
    • Stay up-to-date with emerging technologies and trends in the contact center industry.
    • Evaluate and recommend new tools and technologies to enhance our contact center capabilities.

Qualifications:

Bachelor's degree in IT or related field.

10+ years of UC/contact center experience.

MS Teams, reviews, analysis experience.

Genesys Cloud CX and PureConnect expertise.

ServiceNow, Jira, Confluence experience.

Networking, cloud, integration knowledge.

SIP, SBCs, WebRTC proficiency.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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